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You will get a fantastic Customer care Service to your Business
Project details
As your customer care representative, I will complete your order with 100% confidentiality, making your workload easier for you to manage, respond to emails on Zendesk, managing your social media chat/support on your e-commerce and other platforms. I can closely follow instructions, receive feedback, and implement it into their work immediately. I am a hard-working and fast learner individual.
My skills:
- Maintaining a positive, empathetic, and professional attitude toward customers always.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues, as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Thank you so much for inquiring about my services. Please feel free to contact me and let me know your job requirements.
My skills:
- Maintaining a positive, empathetic, and professional attitude toward customers always.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues, as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Thank you so much for inquiring about my services. Please feel free to contact me and let me know your job requirements.
Purpose
PersonalWhat's included
| Service Tiers |
Starter
$75
|
Standard
$150
|
Advanced
$200
|
|---|---|---|---|
| Delivery Time | 5 days | 6 days | 7 days |
Number of Hours of Work | 15 | 30 | 35 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Frequently asked questions
About Martin
Virtual/Administrative Assistant
Bujumbura, Burundi - 9:14 pm local time
Are you having trouble while managing your time or busy with other important tasks?
My name is Martin Hitimana. I am responsible, I take care of the work entrusted to me and I respect the deadline.
With my master's degree in Business administration and a bachelor's degree in Economics, I am perfectly trained to help you with all your tasks and projects. As your Virtual/Administrative Assistant , I will complete your order with 100% confidentiality, making your workload easier for you to manage, respond to emails on Zendesk, managing your social media chat/support on your e-commerce and other platforms. I can closely follow instructions, receive feedback, and implement it into their work immediately. I am a hard-working and fast learner individual.
My skills:
- Maintaining a positive, empathetic, and professional attitude toward customers always.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues, as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Thank you so much for inquiring about my services. I am excited to learn more about you and your business during our discovery call. English and French are my languages. Please feel free to contact me and let me know your job requirements. I am negotiable on price!!!
Steps for completing your project
After purchasing the project, send requirements so Martin can start the project.
Delivery time starts when Martin receives requirements from you.
Martin works on your project following the steps below.
Revisions may occur after the delivery date.
Gather Requirements
The client needs to provide clear requirements and instructions on the Job. It may be software or any other things for better implementation of his/her Job.
Create Outline
Define what will be achieved and how it will be done.