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You will get a fantastic customer service done via tickets, chats & phone.
Rising Talent
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Project details
You will get outstanding customer service for your customers that will bring your company to the next level. With over 10 years of experience in support services, I care deeply about the customer relationship which is an integral part of any business. I offer high quality support in a timely manner for a price that reflects the value I provide. Invite me to bid on your project, I guarantee that you will not regret it.
Purpose
BusinessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$500
|
Standard
$1,000
|
Advanced
$1,500
|
|---|---|---|---|
| Delivery Time | 5 days | 5 days | 5 days |
Number of Hours of Work | 40 | 40 | 40 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Frequently asked questions
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IN
Inah N.
Sep 9, 2022
Comm EN M365 Admin Support - Fixed Price
IN
Inah N.
Sep 9, 2022
Cons EN M365 Family Support - Fixed Price
IN
Inah N.
Jul 6, 2022
Cons EN M365 Family Support - Fixed Price
Thank you for being part of the team!
IN
Inah N.
Jun 2, 2022
Cons EN M365 Family Support - Fixed Price
IN
Inah N.
May 3, 2022
Cons EN M365 Family Support - AMB
About Nithya Shankari
Client Success Manager
Coimbatore, India - 1:29 am local time
As a Client Success Manager, I focus on proactive engagement—ensuring customers achieve value, reducing churn, and turning users into loyal advocates. As a Customer Support Specialist, I bring strong expertise in resolving complex technical and non-technical issues across chat, email, and phone, always with a professional and empathetic approach.
I have extensive experience supporting SaaS products, Office 365, Exchange, SharePoint, OneDrive, Outlook, web hosting services, networking, WordPress plugins, billing, and order processing. I’m highly skilled in handling escalations, negative reviews, and high-volume support environments while maintaining customer satisfaction.
I’m proficient with leading tools including Zendesk, Freshdesk, Helpscout, JIRA, HubSpot, WHMCS, and various live chat platforms, enabling seamless support operations and efficient ticket management.
As a Microsoft Certified Professional (MCSA), I bring strong technical knowledge in Windows Server, IIS, cPanel, Plesk, CRM systems, and networking, allowing me to bridge the gap between technical teams and customers effectively.
✔ Strong focus on customer retention and success
✔ Expertise in handling complex and high-priority cases
✔ Excellent communication with global clients
✔ Proven ability to multitask in fast-paced environments
I am proactive, reliable, and committed to representing your brand with professionalism and care. My goal is simple—to enhance customer satisfaction, strengthen relationships, and contribute to your business growth.
Let’s work together to create outstanding client experiences.
Steps for completing your project
After purchasing the project, send requirements so Nithya Shankari can start the project.
Delivery time starts when Nithya Shankari receives requirements from you.
Nithya Shankari works on your project following the steps below.
Revisions may occur after the delivery date.
Customer Support Requirements
Credentials of Helpdesk and Billing panels, Knowledge Base Access, Team Chat Messenger Access, Opening and Closing Scripts, Response Time and Resolution Time.
Quick Process and Product Training/Update
Once you buy this project, you can provide the support requirements and give me a quick update on your process so I can quickly grasp and start offering support to your customers.