You will get a fantastic Customer Support.
Project details
You will get Customer Support at a professional level. I will bring my best with my experience in this highly competitive field with different companies and businesses. I am experienced and groomed in the freelance environment and have what it takes to do the job.
I have years of experience using ERP software like Oracle and CRM tools like Zoho, Zendesk, and Freshdesk. I can manage them all, whether email handling, live chat support, social media replies, or calling customers.
With my ability to multitask, be punctual, be passionate, and make myself comfortable in any work environment, I have the hunger and desire to be a great addition to any organization I work with.
I have years of experience using ERP software like Oracle and CRM tools like Zoho, Zendesk, and Freshdesk. I can manage them all, whether email handling, live chat support, social media replies, or calling customers.
With my ability to multitask, be punctual, be passionate, and make myself comfortable in any work environment, I have the hunger and desire to be a great addition to any organization I work with.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$5
|
Standard
$6
|
Advanced
$8
|
|---|---|---|---|
| Delivery Time | 5 days | 6 days | 7 days |
Number of Hours of Work | 8 | 9 | 10 |
Scriptwriting | - | - | - |
Summary Report | - | - | |
Social Media Replies | - | ||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$10
Social Media Replies
(+ 1 Day)
+$10Frequently asked questions
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LG
Leo G.
Nov 3, 2022
Customer Support Specialist
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Liliia R.
Aug 18, 2022
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About Abdul
Customer Support, Customer Service, Virtual Assistant
100%
Job Success
Karachi, Pakistan - 8:04 am local time
What I Bring to the Table:
Exceptional Communication Skills: I excel in both written and verbal communication, ensuring that I convey information clearly and empathetically.
Problem-Solving Expertise: I thrive on resolving customer issues efficiently, turning challenges into opportunities for improvement.
Multitasking Pro: Whether it’s handling inquiries via phone, email, or chat, I’m skilled at managing multiple channels while maintaining high-quality service.
Customer-Centric Approach: I believe in putting the customer first and am committed to enhancing their experience at every touchpoint.
What I Can Do for You:
1. Respond promptly to customer inquiries and concerns.
2. Provide product/service information and assistance.
3. Troubleshoot issues and escalate when necessary.
4. Maintain accurate records of customer interactions.
Below is a little overview of my past jobs:
1. Customer Support Representative at Helium Deploy:
A Canda-based company where I served as a CSR. My main domain was to provide support via email, and for that, I used to work on Freshdesk. I used to respond to over 100 emails daily. The types of queries I used to deal with were regarding order status, cancelations, refunds, changes in the order, bulk order inquiries, product information, etc.
2. Customer Support Representative at KpopUni:
A French-based dropshipping business where I served as a CSR. Email support was my main domain and I used to respond to them using the CRM tool Zoho. I used to respond to around 100 emails daily. These emails were regarding order status, cancelations, refunds, changes in the order, bulk order inquiries, product information, etc. I was also responsible for fulfilling the orders on Shopify, filing for returns, and arranging reship.
3. Customer Support Representative at ChillPod USA:
A USA-based dropshipping business where I served as a CSR. I used to handle the email inquiries since it was their only medium of contact and the CRM tool I used there to respond was Zendesk. I used to respond to around 25 emails in an hour.
I was also responsible for taking care of returns and exchanges with the coordination of the suppliers.
4. Customer Support Representative at Asian Authentic:
A USA-based company that specializes in health and beauty products and I worked for them as a CSR. I provided email and chat support to the company using the CRM tool Gorgias. I used to respond to around 25 emails in an hour.
5. Customer Service Manager at SumoShopStore:
A USA-based business that specializes in selling gaming consoles. I work for them as a Customer Service Manager. I handle the tier 2 customer queries by email and lead a team of live chat agents to handle tier 1 queries. I also provide chat support on weekends when the live chat agents are on a day off. Also, I respond to the customer's queries on Social Media channels and Etsy.
I am also responsible for handling the returns and refunds.
Steps for completing your project
After purchasing the project, send requirements so Abdul can start the project.
Delivery time starts when Abdul receives requirements from you.
Abdul works on your project following the steps below.
Revisions may occur after the delivery date.
Steps CS
1. Resolve all the queries of customers on all platforms. 2.. Respond to the additional questions asked by the customers in reply to our previous day's support. 3. Submitting the summary of the work done to the client.