You will get Customer Support for Your E-commerce Brand (Zendesk, Gorgias & More)
Rising Talent
Project details
Need a reliable customer support specialist to handle your Shopify store’s email and chat tickets with professionalism and care?
I’ll take that off your plate, so you can focus on growing your business while I ensure your customers stay happy, informed, and loyal.
With over 5 years of experience providing customer support for e-commerce brands in the US, Canada, and Europe, I know how to manage high-volume inboxes, resolve issues efficiently, and maintain a friendly, brand-aligned tone.
I’ve worked with major CRM tools, including Zendesk, Gorgias, Freshdesk, and Zoho, and I can adapt to your workflows easily.
🎯 What You’ll Get:
✅ Professional, empathetic, and timely customer responses
✅ Email, chat, and social media support for Shopify stores
✅ Refunds, returns, and replacement coordination
✅ Order status updates, tracking, and cancellations
✅ Product inquiry and complaint resolution
✅ Ticket documentation and CRM updates
💼 Why Choose Me:
95%+ average CSAT across multiple e-commerce brands
Experienced with Shopify, Zendesk, Gorgias, Freshdesk & Zoho
Quick learner who adapts to your brand voice and tone
Proven ability to handle 100+ tickets per day with consistency
I’ll take that off your plate, so you can focus on growing your business while I ensure your customers stay happy, informed, and loyal.
With over 5 years of experience providing customer support for e-commerce brands in the US, Canada, and Europe, I know how to manage high-volume inboxes, resolve issues efficiently, and maintain a friendly, brand-aligned tone.
I’ve worked with major CRM tools, including Zendesk, Gorgias, Freshdesk, and Zoho, and I can adapt to your workflows easily.
🎯 What You’ll Get:
✅ Professional, empathetic, and timely customer responses
✅ Email, chat, and social media support for Shopify stores
✅ Refunds, returns, and replacement coordination
✅ Order status updates, tracking, and cancellations
✅ Product inquiry and complaint resolution
✅ Ticket documentation and CRM updates
💼 Why Choose Me:
95%+ average CSAT across multiple e-commerce brands
Experienced with Shopify, Zendesk, Gorgias, Freshdesk & Zoho
Quick learner who adapts to your brand voice and tone
Proven ability to handle 100+ tickets per day with consistency
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$30
|
Standard
$150
|
Advanced
$500
|
|---|---|---|---|
| Delivery Time | 1 day | 5 days | 20 days |
Number of Hours of Work | 2 | 4 | 4 |
Scriptwriting | - | - | - |
Summary Report | - | ||
Social Media Replies | - | - | |
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$10
Social Media Replies
(+ 1 Day)
+$10Frequently asked questions
3 reviews
(3)
(0)
(0)
(0)
(0)
This project doesn't have any reviews.
EG
Eduard G.
Oct 6, 2025
Customer Service Representative for Shopify E-Commerce Store
LG
Leo G.
Nov 3, 2022
Customer Support Specialist
LR
Liliia R.
Aug 18, 2022
We're looking for volunteers of any background for a simplistic remote scientific research project
About Abdul
E-commerce Customer Support | Shopify | Zendesk, Gorgias & More
100%
Job Success
Karachi, Pakistan - 7:08 pm local time
Here’s what you can expect when we work together:
Fast, friendly, and reliable support: I handle 100+ tickets daily across email and chat without compromising tone or quality.
Customer experience that drives retention: I’ve reduced refund requests and improved response times by up to 40% through proactive communication and clear processes.
Flawless order handling: From fulfillment updates to returns, refunds, and replacements. I make sure every customer leaves satisfied.
My Experience Snapshot
SumoShopStore (USA) – Customer Service Manager
→ Lead a small team of live chat agents (tier 1) and personally manage escalations (tier 2).
→ Handle Etsy and social media messages while overseeing returns and refunds.
Helium Deploy (Canada) – CSR (Freshdesk)
→ Managed 100+ daily emails covering orders, refunds, and bulk inquiries.
→ Maintained 96%+ CSAT with fast, empathetic communication.
KpopUni (France) – CSR (Zoho + Shopify)
→ Processed 100+ emails/day, fulfilled Shopify orders, and coordinated returns/reships.
ChillPod USA (USA) – CSR (Zendesk)
→ Averaged 25 emails/hour with 99% accuracy; handled supplier exchanges and returns.
Asian Authentic (USA) – CSR (Gorgias)
→ Delivered friendly and efficient chat + email support, achieving a 95% customer satisfaction rate.
What I Can Help You With:
Shopify order and refund management
Zendesk / Gorgias email & chat support
Product inquiry and issue resolution
Social media and Etsy message handling
Daily CRM updates and ticket reporting
Availability:
✅ Available Now | 30–40 hrs/week
⏱ Responds within 24 hours
Steps for completing your project
After purchasing the project, send requirements so Abdul can start the project.
Delivery time starts when Abdul receives requirements from you.
Abdul works on your project following the steps below.
Revisions may occur after the delivery date.
Steps CS
1. Resolve all the queries of customers on all platforms. 2.. Respond to the additional questions asked by the customers in reply to our previous day's support. 3. Submitting the summary of the work done to the client.