You will get a fantastic Customer Support.

Abdul R.
Abdul R.

Let a pro handle the details

Buy Customer Support services from Abdul, priced and ready to go.

You will get a fantastic Customer Support.

Abdul R.
Abdul R.

Select service tier

Level 1 Support

Outstanding support for five business days. Eight hours a day.

  • Delivery Time 5 days
  • Number of Hours of Work 8
    • Email Support
    • Live Chat Support

5 days delivery — Jun 26, 2024
Revisions may occur after this date.
Upwork Payment Protection
Fund the project upfront. Abdul gets paid once you are satisfied with the work.

Let a pro handle the details

Buy Customer Support services from Abdul, priced and ready to go.

Project details

You will get Customer Support at a professional level. I will bring my best with my experience in this highly competitive field with different companies and businesses. I am experienced and groomed in the freelance environment and have what it takes to do the job.
I have years of experience using ERP software like Oracle and CRM tools like Zoho, Zendesk, and Freshdesk. I can manage them all, whether email handling, live chat support, social media replies, or calling customers.
With my ability to multitask, be punctual, be passionate, and make myself comfortable in any work environment, I have the hunger and desire to be a great addition to any organization I work with.
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & Publishing
What's included
Service Tiers Starter
Delivery Time 5 days 6 days 7 days
Number of Hours of Work
Summary Report
Social Media Replies
Email Support
Live Chat Support
Optional add-ons You can add these on the next page.
Additional Hour of Work
Social Media Replies (+ 1 Day)

Frequently asked questions

Abdul R.

About Abdul

Abdul R.
Customer Support, Inventory Manager, Virtual Assistant
Karachi, Pakistan - 9:03 am local time
Below are the experiences of the work that I have done (both full-time and outsourced):

1. I have worked for a Canadian-based company named Helium Deploy. I was a member of their customer support team. My main domain was to handle the clients via emails, but I also provided chat support. Also, I can provide phone support too. To provide customer support, I used the CRM tool Freshdesk. There, I used to resolve around hundred tickets every day and respond to the "Customer Responded" tickets of the previous day. The queries that I usually used to deal with were regarding order status, partial or full refunds, order cancellations, order swaps, address changes,s and other support queries of some sort. For any change in the order, I had access to Helium Deploy's Shopify store from where I was able to swap the orders, provide refunds or cancel the orders, etc.
I had a perfect time with Helium Deploy and I never received complaints from customers or employers.

2. Worked for a local mobile company named Digicom Trading Private Ltd. as an Inventory Controller, Assistant Accountant, Data Entry Operator, Store In-charge, and Mobile SKD Warehouse In-charge for a span of 8 years with the company.
I was responsible for the Inventory Management of the company that used to dispatch more than 50,000 units to the market for sale. My responsibility was to keep the physical inventory matched with the inventory in the systems. I have experience in using ERP systems like Oracle. Also, it was my job to get the newly arrived SKD (Mobile parts) approved by the Local Telecommunication Authority (once it is assembled as Finished-Goods) so that the shipment can get approved before being sent to the market for sales to avoid issues like IMEI block.

3. Currently work for a local mobile distribution company named Deploy Private Limited, where my designation is Assistant Manager of Distributions. I am associated with the company for over a year now.

My main responsibility is to take orders from all over the country and their processing after confirmation of the customer's credit limit. Also, I am responsible for recording Sale Returns and Counterclaims (those which have some fault while showing to some customers) units. I am also responsible for the approval of imported shipments from the PTA (Pakistan Telecommunication Authority).

Steps for completing your project

After purchasing the project, send requirements so Abdul can start the project.

Delivery time starts when Abdul receives requirements from you.

Abdul works on your project following the steps below.

Revisions may occur after the delivery date.

Steps CS

1. Resolve all the queries of customers on all platforms. 2.. Respond to the additional questions asked by the customers in reply to our previous day's support. 3. Submitting the summary of the work done to the client.

Review the work, release payment, and leave feedback to Abdul.