You will get a fantastic customer support experience.
Project details
✅ Live Chat & Email Support: Fast and professional customer support using Intercom, Helpscout, or your preferred tool.
✅ Billing Issue Resolution: Handling refunds, subscription updates, payment disputes, and invoice clarifications.
✅ Ticket Management: Creating, tracking, and resolving support tickets using Jira or other systems.
✅ CSAT Optimization: Friendly and empathetic communication that helps improve customer satisfaction.
✅ Minor Technical Troubleshooting: Guiding customers through simple fixes and reporting issues to the technical team.
✅ Payment Gateway Support: Experience with Adyen and similar platforms for smooth billing operations.
✅ Escalation Handling: Coordinating with internal teams for high-priority or complex issues.
✅ SaaS Support Expertise: Supporting users of cloud-based platforms with clarity and care.
✅ Billing Issue Resolution: Handling refunds, subscription updates, payment disputes, and invoice clarifications.
✅ Ticket Management: Creating, tracking, and resolving support tickets using Jira or other systems.
✅ CSAT Optimization: Friendly and empathetic communication that helps improve customer satisfaction.
✅ Minor Technical Troubleshooting: Guiding customers through simple fixes and reporting issues to the technical team.
✅ Payment Gateway Support: Experience with Adyen and similar platforms for smooth billing operations.
✅ Escalation Handling: Coordinating with internal teams for high-priority or complex issues.
✅ SaaS Support Expertise: Supporting users of cloud-based platforms with clarity and care.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$100
|
Standard
$200
|
Advanced
$300
|
|---|---|---|---|
| Delivery Time | 30 days | 30 days | 30 days |
Number of Hours of Work | 5 | 8 | 12 |
Scriptwriting | - | - | |
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$20About Muhammad Zohaib
Digital content manager & Writer
Attock, Pakistan - 10:38 pm local time
• Microsoft Excel (spreadsheets, lookup formulas, data entry, slicers, graphs and pivot tables)
• SEO Optimized Article writing
• Shopify store management via dropshipping method
• Product listing, hunting and general virtual assistance
• Website content copy/paste
• Health and Fitness related articles
• Fashion Trends and Entertainment related Articles
• WordPress copy/paste work
• Product reviews
• Simple Copy/Paste work
I have been doing Content Writing and Microsft Excel work for many years, and I can also perform a copy/paste job for various websites as well as blog posts.
Steps for completing your project
After purchasing the project, send requirements so Muhammad Zohaib can start the project.
Delivery time starts when Muhammad Zohaib receives requirements from you.
Muhammad Zohaib works on your project following the steps below.
Revisions may occur after the delivery date.
Step 1: Requirement Gathering
Understand your business model, product/service, and customer pain points Grant access to relevant tools (Intercom, Helpscout, Jira, Adyen, etc.)
Step 2: Setup & Onboarding
Set up necessary support accounts or credentials Get familiar with your tone of voice, templates, and escalation policies Prepare response templates if needed