You will get a Fantastic Customer Support Service (Email, Live chat & Order Handling)
Top Rated
Project details
Hi,
Searching for a reliable and efficient customer support specialist? You've found one! I bring 4 years of dedicated experience in customer service to the table. Hiring me guarantees high-quality work, so let's skip the wait and begin right away!
📌 My services include:
• Email Support
• Live Chat Support
• Social Media Replies
• Administrative Support
• Order Processing
• Order Tracking
• Store & Product Management
• Virtual Assistance
• CRM Management
Have other needs? Don't hesitate to message me to discuss how I can help.
I look forward to working with you!
Searching for a reliable and efficient customer support specialist? You've found one! I bring 4 years of dedicated experience in customer service to the table. Hiring me guarantees high-quality work, so let's skip the wait and begin right away!
📌 My services include:
• Email Support
• Live Chat Support
• Social Media Replies
• Administrative Support
• Order Processing
• Order Tracking
• Store & Product Management
• Virtual Assistance
• CRM Management
Have other needs? Don't hesitate to message me to discuss how I can help.
I look forward to working with you!
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Arts & Design, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Data Analytics, Ecommerce, Education, Energy, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$50
|
Standard
$90
|
Advanced
$145
|
|---|---|---|---|
| Delivery Time | 2 days | 4 days | 6 days |
Number of Revisions | 1 | 1 | 2 |
Number of Hours of Work | 10 | 20 | 48 |
Basic Photo Editing | - | - | |
Organize & Classify/Tag Files | |||
Formatting & Clean Up | |||
Project Management Support | - | ||
Travel Planning |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$5Frequently asked questions
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About Martha
Medical Virtual Assistant | Patient Intake | EMR | Operations Support
100%
Job Success
Ibadan, Nigeria - 10:05 am local time
Patient intake stalls, Insurance verification sits untouched for days, Your calendar is double-booked and billing is weeks behind. You don't need another to-do list, you need a Medical Virtual Assistant who already knows how to run this.
I'm Martha, a Medical Virtual Assistant, Patient Care Coordinator, and Operations Support Specialist. As a Medical Virtual Assistant, I've supported behavioral health practices, therapists, dietitians, physicians, solo practitioners, and home care agencies across the UK and US — plus founders and executives in ecommerce, manufacturing, and service businesses who needed the same thing: someone reliable running the back end while they focus on the front end.
I'm HIPAA-compliant and fluent in the systems your practice already runs on — Practice Better, SimplePractice, TherapyNotes, Charm EHR, Athenahealth, ONCare, and Dentrix — so there's no ramp-up time. I plug straight in.
➡️CLINICAL & PATIENT ADMINISTRATION :
▪︎ Patient Scheduling, Onboarding new patients, coordinating schedules, patient intake
▪︎ EHR/EMR data entry & chart management: TherapyNotes, Practice Better, Simple Practice, Dentrix, Athenahealth, Connecteam, Temployer, and other scheduling software.
▪︎ Homecare and Caregivers coordination
▪︎ Insurance verification, prior authorization, and Medicaid/Medicare eligibility checks
▪︎ Medical billing and coding (ICD-10, CPT), superbills, and claims support
▪︎ Prescription refills, lab results upload, medical forms, and provider updates
▪︎ Referral coordination and patient portal management
▪︎ Credentialing and provider enrollment support
➡️ OPERATIONS & EXECUTIVE SUPPORT
▪︎ Calendar management, email management, inbox triage
▪︎ Project coordination, follow-ups, and task tracking across Asana, Notion, Trello, Pipedrive
▪︎ CRM management, online research, data entry
▪︎ Vendor communication, clients follow-up
▪︎ Healthcare and Bookkeeping Support (invoice tracking, purchase order, timesheet reconciliation, ERAs, Xero, QuickBooks, Excel)
➡️ TELEHEALTH & FRONT DESK SUPPORT (MEDICAL RECEPTIONIST)
▪︎ Coordinating patient virtual appointments and provider schedules
▪︎ Managing communication between patients, carers, nurses, and providers
▪︎ Phone, VOIP, and portal message handling
➡️ Why Work With Me as Your Medical Virtual Assistant/Operations Assistant
▪︎ Knowledgeable in HIPAA standards and healthcare confidentiality
▪︎ Skilled in EMR/EHR workflow, mental health, dental practice & telehealth operations
▪︎ Clear, compassionate communication with patients, healthcare providers and clients
🖥 Tools I work in daily
• EHR/EMR Systems: TherapyNotes, Athenahealth, Practice Better, Simple Practice, Temployer, Connecteam, Dentrix
• Project and File Management: Asana, Trello, Notion, Pipedrive, Dropbox, OneDrive.
• Admin & Scheduling: Google Calendar, Outlook, Calendly, Microsoft Office, Google Workspace
• Communication & Telehealth: Zoom, Teams, Webex, Slack, VOIP systems
• Light Bookkeeping: Excel, Google Sheets, Xero, QuickBooks (invoices, purchase orders, timesheet reconciliation)
What clients tell me matters most isn't the tool list — it's that things get done without them having to check. That's what I bring: clear communication, follow-through, and a calm, organized system running behind your practice so you can stay focused on patient care.
📩 Ready to streamline your operations, dental and telehealth practice? Don’t wait, send me a Direct Message, Invite Me to Your Job, or Hire Me Now as your Medical Virtual Assistant/Operations Assistant and let’s get started today!
Steps for completing your project
After purchasing the project, send requirements so Martha can start the project.
Delivery time starts when Martha receives requirements from you.
Martha works on your project following the steps below.
Revisions may occur after the delivery date.
Project Commence
The client purchases the project and sends the requirements Review the project Work according to requirements Submit the project