You will get a fantastic deliverables for your customer support services.
Project details
Are you searching for a seasoned customer support and a versatile virtual assistant to take care of your customer support needs. Look no further! I am an experienced customer service representative and a virtual assistant ready to provide top-notch support for your customers. I understand the importance of providing excellent customer service and am committed to ensuring that your customers have a positive experience. My 5+ years of experience working as a virtual assistant has given me the skills and expertise to provide you with unbeatable support for your business.
I am available 24/7 to provide live chat support, so your customers can receive assistance whenever they need it. I am also available to handle phone and email support during regular business hours. I pride myself on my communication skills and professionalism, and I will handle your customers as if they were my own.
I can customize my services to meet the specific needs of your business. I am fluent in English language, able to manage customer queries, take messages, respond to queries by email, manage customer support for online stores, take oline orders, handle dispatch systems, and use CRM as required
I am available 24/7 to provide live chat support, so your customers can receive assistance whenever they need it. I am also available to handle phone and email support during regular business hours. I pride myself on my communication skills and professionalism, and I will handle your customers as if they were my own.
I can customize my services to meet the specific needs of your business. I am fluent in English language, able to manage customer queries, take messages, respond to queries by email, manage customer support for online stores, take oline orders, handle dispatch systems, and use CRM as required
Purpose
BusinessIndustry
Architecture & Interior Design, Arts & Design, Business Services & Consulting, Construction, Data Analytics, Ecommerce, Education, Events Planning, Financial Services, Logistics & Supply Chain Management, Media & Entertainment, Photography, Real Estate, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$30
|
Standard
$80
|
Advanced
$150
|
|---|---|---|---|
| Delivery Time | 1 day | 3 days | 4 days |
Number of Hours of Work | 10 | 40 | 80 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Frequently asked questions
About Oluwabusayo
Customer Support//Virtual Assistant// Admin Support
Abeokuta, Nigeria - 1:15 pm local time
💎💎I'm a highly organized and detail-oriented virtual assistant with 4 years of experience in providing top-notch customer support and administrative assistance. I'm proficient in Google Workspace, Microsoft Office, fresh desk, Zendesk , slack, Asana, trello and any other productivity tools. I also have a proven track record of increasing customer satisfaction and delivering exceptional customer support via various channels, leading a 20% increase in customer loyalty, Managed complex projects and helped previous clients achieve a 20% increase in sales through targeted lead nurturing
WHY CHOOSE ME?
Client-Centric Approach: I'm committed to delivering exceptional customer experiences and building long-lasting relationships.
Proven Track Record: I have a history of increasing customer satisfaction by 20% and boosting sales by 20% through targeted strategies.
Efficient Problem-Solver: I excel at identifying and resolving issues promptly, ensuring smooth operations.
Adaptability: l thrive in fast-paced environments and can quickly adapt to changing priorities.
Attention to Detail: I am meticulous in my work, ensuring accuracy and consistency
have gained valuable insights into various industries, including E-commerce and logistics companies.
I possess excellent written and verbal communication skills, allowing me to interact effectively with customers from different backgrounds and cultures.
🏉🏉🏉My ultimate goal is to increase profitability and sale's for my clients, you will sure to have a less angry Customers because I'm eager to bring my expertise and dedication to your customers needs and increase sales and revenue by identifying new opportunities and upselling/cross-selling existing customers . I will Improve customer satisfaction by providing responsive, high-quality service and reduce customer churn by providing outstanding support and building loyalty.
I'm not just a Skilled Freelancer, I'm a PROBLEM SOLVER, who can help achieve your business goal. Let me handle your customers base and treat your business as mine.
MY SERVICES:
CUSTOMER SUPPORT:
Efficiently handle customer inquiries and complaints
Provide prompt and accurate product/service information
Resolve issues effectively and empathetically
ADMINISTRATIVE SUPPORT:
Manage calendars and schedules
Coordinate meetings and events
Handle email and phone communication
Prepare reports and presentations
PROJECT MANAGEMENT:
Plan and organize projects
Track progress and deadlines
Collaborate with team members to ensure successful project completion
WHAT I WILL DO FOR YOUR BUSINESS;
💫 I will Create a positive brand image by providing a great customer experience, staying up-to-date on product knowledge and company policies to provide accurate information.
💫Build strong relationships with customers to encourage repeat business.
💫 Gather feedback from customers to help improve the company's products and services.
💫 I will successfull manage your customer base.
🔧🔧🔧 Tools I'm Familiar With Are;
🔷 CRM software (e.g., Zendesk, Freshdesk, Shopify, Salesforce)
🔷 Email management tools (e.g., Gmail or Outlook).
🔷 Live chat platforms (e.g., Intercom, Metal Business suit).
🔷 Ticketing systems (e.g., Jira, Help Scout)
Microsoft Office Suite (Word, Excel, PowerPoint).
𝗟𝐞𝐭'𝐬 𝐆𝐞𝐭 𝐒𝐭𝐚𝐫𝐭𝐞𝐝!
Feel free to send me a message, and let's discuss because I understand Companies need reliable and capable customer support to treat their customers properly, without complication. Let's work together to achieve your business goals through outstanding customer support, impressive sales strategies, and dependable admin support.
Kindly send me a direct message here on Upwork, click the “𝐈𝐧𝐯𝐢𝐭𝐞 𝐭𝐨 𝐉𝐨𝐛” button, or simply “𝐇𝐢𝐫𝐞 𝐦𝐞 𝐧𝐨𝐰” to get started .
Thanks
Best regards
Steps for completing your project
After purchasing the project, send requirements so Oluwabusayo can start the project.
Delivery time starts when Oluwabusayo receives requirements from you.
Oluwabusayo works on your project following the steps below.
Revisions may occur after the delivery date.
Log in to platforms and softwares.
Login to the preferred platform and project scope.
Commencement
I start the project immediately after project requirement is provided