You will get a fantastic email, phone and chat support guru for your business
Top Rated
Project details
I am a highly competent Customer Service professional, who is warm, reliable, friendly, and fully dedicated to providing the very best service at all times. I have been in the Customer Service and Sales industry for over 16 years and I am great at what I do. My experience includes Customer Service via Telephone, Chat, Social Media, and Email.
I have supported countless businesses successfully in many different industries. I also provide dispatch and answering service. Over the past 16 years, I have used many different CRMs, Communication Softwares, and VOIP systems such as Salesforce, Hubspot, SugarCRM, Zoho, Zendesk, Salesforce, Salesloft, RingCentral, FreshSales, OnepageCRM, Trello, LiveChat, Slack, Meet.me, Zoom, Google Hangout, Spreadsheets, Google sheets, Google Drive, Dropbox, and more.
I am willing to put all my energy, hard work, dedication, and time into this project to generate great and rewarding results if given the opportunity.
Thank you for your kind consideration.
I have supported countless businesses successfully in many different industries. I also provide dispatch and answering service. Over the past 16 years, I have used many different CRMs, Communication Softwares, and VOIP systems such as Salesforce, Hubspot, SugarCRM, Zoho, Zendesk, Salesforce, Salesloft, RingCentral, FreshSales, OnepageCRM, Trello, LiveChat, Slack, Meet.me, Zoom, Google Hangout, Spreadsheets, Google sheets, Google Drive, Dropbox, and more.
I am willing to put all my energy, hard work, dedication, and time into this project to generate great and rewarding results if given the opportunity.
Thank you for your kind consideration.
Purpose
BusinessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$1,200
|
Standard
$2,400
|
Advanced
$4,400
|
|---|---|---|---|
| Delivery Time | 10 days | 20 days | 40 days |
Number of Hours of Work | 80 | 160 | 320 |
Scriptwriting | |||
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Frequently asked questions
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About Carol
Expert CSR, Email Marketer, CRM/Database Manager & SDR
100%
Job Success
Montego Bay, Jamaica - 3:00 am local time
I am a highly competent Customer Support professional, who is warm, reliable, friendly, and fully dedicated to providing the very best service at all times. I have been in this industry for over 18 years, and I am great at what I do. My experience includes Customer Service via Email, Telephone, Chat, and Social Media. I am calm, polite and patient. I am a great listener, I am empathetic and caring and I remain professional at all times. I am experienced in order processing, canceling and updating orders, order tracking, answering product questions, processing refunds, and maintaining all Databases/CRM's with up to date information. I have been a CSR for many companies, a few of them are AT&T, Bellsouth, SiriusXM, Upwork.com, PeopleMedia, Chemistry.com, Booker Transportation plus more.
I am excellent at B2B and B2C Sales Flow. I am great at Demo Presentations, Cold Calling, Appointment Setting and Sales Qualifying. I have done the above sales services for Upwork.com, Work Cloud Solutions, Trackmaven, Webydo, WebIT, ZenFitApps, Starving Students Movers, Step Inside Media, ZingApps, Mobile Anesthesiologists of North Carolina plus more.
I have in-depth experience in setting up and automating email campaigns. I am versed in testing strategies and collating reports so that the very best results are obtained. Creating emails to
help customers tell their stories in a unique way that captures their audience and grow their business is my forte. I have been in business development for over 18 years. I am driven, energetic, reliable, and fully dedicated to providing the very best results at all times.
I am great at strategically creating well-crafted email sequences that move prospects along the buying journey and toward making a decision. I educate, deliver value, and persuade your prospects to reply or click. My main focus is to develop your audience by making your message stand out with effective emails and email templates. I have done so for Silicon Valley Commerce, Upwork.com, Work Cloud Solutions, RocketJudge, Pegasys Real Estate Investments and more.
CRM management includes database administration, workflow automation, Integration, implementation, custom configuration, and reporting. Expert with Hubspot, Zoho, Salesforce, Zendesk, Salesloft, Omnisend, Zapier, RingCentral, SugarCRM, Freshsales.io Trello, Insightly, Google Suite, Snov.io, Hunter.io, onepageCRM plus more. This I have done on countless projects over the past 16+ years.
I also create websites using Wix and Weebly, I create Flyers, Presentations, Business Cards, Event Tickets, Logo Designs, and Posters.
My 16+ years of working experience in the above fields have left me confident in handling that of which is required of me, thus providing excellent service and satisfaction to whom I am employed.
I obtained a Merit Certification in Customer Service from ACS, a Xerox Company. I have several Google Apps Certificates In courses that are essential for managing all Google applications which I obtained when working with Work Cloud Solutions- a google re-seller.
I am incredibly organized, reliable and I have excellent attention to detail. I have strong written and verbal communication skills, English is my native language, I am very goal-oriented and I'm a hard worker. I am a professional freelancer who is warm, caring, disciplined, empathetic, and efficient. I am great at working on my own and I am great at following companies' policies and procedures. I have been working from home for the past 13 years.
I am flexible and versatile in learning new technologies and implementing new processes. I absorb change well. I work well on my own and also in a team setting.
Steps for completing your project
After purchasing the project, send requirements so Carol can start the project.
Delivery time starts when Carol receives requirements from you.
Carol works on your project following the steps below.
Revisions may occur after the delivery date.
Provide flawless customer service via your preferred medium.
Provide flawless customer service via phone, chat, email, social media, and other mediums using the appropriate tools.