You will get a fantastic Email Support and Live Chat Support
Project details
Hi, I'm Syeda, a Customer Support Specialist with a Passion for Excellence.
I've had the privilege of collaborating with top-tier brands, including:
Jamoona: The leading Indian online grocery store in Germany, known for its wide range of quality products.
Scentcraft: A pioneering custom fragrance store that thrives on influencer partnerships.
I specialize in delivering top-notch customer support across various platforms, ensuring customer satisfaction and loyalty.
Email support is one of my core strengths. I handle inquiries efficiently, providing accurate and timely responses to resolve customer issues.
I excel at reading into customer problems, dissecting the issue, and providing the correct solution, always ensuring a positive customer experience.
I am flexible and dedicated, ready to adapt to your business needs, whether it's a few hours a day or ramping up as your business grows.
Let's work together to take your customer service to the next level. Looking forward to collaborating with you on Upwork!
I've had the privilege of collaborating with top-tier brands, including:
Jamoona: The leading Indian online grocery store in Germany, known for its wide range of quality products.
Scentcraft: A pioneering custom fragrance store that thrives on influencer partnerships.
I specialize in delivering top-notch customer support across various platforms, ensuring customer satisfaction and loyalty.
Email support is one of my core strengths. I handle inquiries efficiently, providing accurate and timely responses to resolve customer issues.
I excel at reading into customer problems, dissecting the issue, and providing the correct solution, always ensuring a positive customer experience.
I am flexible and dedicated, ready to adapt to your business needs, whether it's a few hours a day or ramping up as your business grows.
Let's work together to take your customer service to the next level. Looking forward to collaborating with you on Upwork!
Purpose
BusinessIndustry
Ecommerce, Medical & Pharmaceutical, Nonprofit, Real Estate, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$300
|
Standard
$500
|
Advanced
$1,000
|
|---|---|---|---|
| Delivery Time | 30 days | 30 days | 30 days |
Number of Hours of Work | 44 | 88 | 176 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$7About Syeda
Customer Support Specialist (Email & Chat) Focus: Shopify & Airbnb
Lahore, Pakistan - 7:49 pm local time
Hi. Welcome to my Upwork profile. I have over 5 years of experience in customer support. I’ve successfully completed numerous projects, ensuring client satisfaction is my top priority.
I specialize in providing detailed, organized, and accurate work as a full-time freelancer. My goal is to surpass client expectations by delivering high-quality service on time.
I can handle multiple tasks efficiently and stay calm under pressure. I’m committed to treating clients’ businesses like my own, aiming for mutual success.
**My Core Skills:**
📞 **Customer Support:** Professionally handling customer inquiries and providing accurate information.
📧 **Email Support:** Managing and responding to customer emails efficiently.
🛒 **E-commerce Support:** Assisting with orders, tracking, and resolving e-commerce platform issues.
📝 **Data Entry:** Accurately entering and organizing data.
🖥 **Live Chat Support:** Providing real-time support through chat platforms like Zendesk and Tawk.to.
📊 **CRM Management:** Using tools like Zoho CRM to manage customer relationships.
☎️ **Call Handling:** Managing customer calls using apps like Ring Central and Zadarma.
🏨 **Booking Management:** Handling bookings and property uploads on platforms like Airbnb and Stayz.
Partner with me to provide exceptional customer support for your business. Let’s work together to build long-term success—reach out now and let’s get started!!
Steps for completing your project
After purchasing the project, send requirements so Syeda can start the project.
Delivery time starts when Syeda receives requirements from you.
Syeda works on your project following the steps below.
Revisions may occur after the delivery date.
Progress Updates
Provide regular updates on support performance and customer feedback, ensuring transparency and alignment with your expectations.