You will get a fantastic result that can help your business. I will be your VA
Project details
About This Gig
Are you Looking for a Customer Service who can help out with some tasks?
Well, you are in the right place! I have been working as a Customer Service Expert for five years, have completed projects, and know precisely what needs to be done to take your business to the next level!
My services include, but are not limited to:
Respond to customer requests in English (product information and provide correct tracking)
Customer Service (German, English, French, Spanish, Dutch, and more).
email support and chat support
Experienced in using Gorgias, Slack, CallRail, Gsuite, and Dropshipping
Shopify Order fulfillment manually
Managing Refund, Reshipment, and Replacement issues according to your business policy.
Maintain a high level of professionalism all the time.
Your satisfaction is my top priority!
What are you waiting for? Let's talk and get started!
All the best,
Dars
Are you Looking for a Customer Service who can help out with some tasks?
Well, you are in the right place! I have been working as a Customer Service Expert for five years, have completed projects, and know precisely what needs to be done to take your business to the next level!
My services include, but are not limited to:
Respond to customer requests in English (product information and provide correct tracking)
Customer Service (German, English, French, Spanish, Dutch, and more).
email support and chat support
Experienced in using Gorgias, Slack, CallRail, Gsuite, and Dropshipping
Shopify Order fulfillment manually
Managing Refund, Reshipment, and Replacement issues according to your business policy.
Maintain a high level of professionalism all the time.
Your satisfaction is my top priority!
What are you waiting for? Let's talk and get started!
All the best,
Dars
Purpose
PersonalIndustry
Ecommerce, Fashion & Apparel, Food & Beverage, Real Estate, Retail & Wholesale, Sports & Fitness, Travel & Tourism, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$100
|
Standard
$300
|
Advanced
$400
|
|---|---|---|---|
| Delivery Time | 5 days | 5 days | 5 days |
Number of Hours of Work | 10 | 20 | 20 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | |||
Email Support | |||
Live Chat Support | - | - | - |
About Darlin
Verifier|Ecommerce|Real Estate|Quality Analyst|CSR|Appointment Setting
Esperanza, Philippines - 11:07 am local time
- Verify offer letters, income and identity verification.
- Assist applicants in process of their rental application
- Resolving application inquiries
- Assisting leasing agents
- Chat, email and phone support
Account Compliance/Store Manager (Amazon, eBay, Shopify, and Bol.com)
- onboarding client
- set up amazon account
- checking amazon and ebay stores
- creating SOP that can help the team and process
- deleting listings before receiving a notification from Amazon
- one on one coaching with the team
- having trainings for effective handling of stores
- updating client regarding their respective stores
- sourcing good products that can help sales
- checking of inventory, orders and refunds.
Team Management/Trainer
- organize activities in line with set guidelines.
- identifying and setting goals
- formulating one or more strategies to achieve certain goals
- making module and training for the agent
- monitoring, coaching and performance tracking
Appointment Setting
- calling prospects to check if they are selling their property.
- gathering information
Customer Service
-actively listening, understanding and relaying information to see if you're on the same page with your customer
Lead Generation
- identifying and cultivating potential customers for a business's products or services.
Phone & Email Support
- assisting, tracking, refunding(if applicable) customers in their orders
Tools used:
- Microsoft Applications (Powerpoint, word, excel)
- Google docs (Google slides)
- Spreadsheet
- Calltools
- Prospect Boss
- Slack
- Team Viewer
- Google Hangouts
- Zoom
- Teamflow
- Keepa
- Helium 10
- Amz suggestion expander
I am eager to learn some new things, flexible, can work under minimal supervision, and willing to undergo training for futures references. Willing to be part of your team and help you with your goals!
Steps for completing your project
After purchasing the project, send requirements so Darlin can start the project.
Delivery time starts when Darlin receives requirements from you.
Darlin works on your project following the steps below.
Revisions may occur after the delivery date.
Process
Communication and checking of task as well as updates