You will get a French Customer Support as Chat, Email, Phone & Social Media Replies
Project details
Passionate about customer relations, I have been working as a Customer Support for over 6 years. My experience in various companies allows me to provide a very good customer service, Beyond the regular tasks of customer relations, I can handle both various commercial aspects that increase the overall productivity of your business. I am fluent in French and write it well. I help customers to obtain information and assistance about the companies' products or services. I focus on customer satisfaction and listen to their expectations and more. Please feel free to contact me and let me know your business needs.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Beauty & Cosmetics, Construction, Ecommerce, Energy, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Lifestyle, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Real Estate, Religion & Spirituality, Retail & Wholesale, Sports & Fitness, Travel & Tourism, Wellness, Writing & PublishingLanguage
FrenchWhat's included
| Service Tiers |
Starter
$90
|
Standard
$450
|
Advanced
$1,000
|
|---|---|---|---|
| Delivery Time | 5 days | 15 days | 30 days |
Number of Hours of Work | 15 | 75 | 170 |
Scriptwriting | - | - | - |
Summary Report | - | - | |
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$10Frequently asked questions
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SB
Stephane B.
Dec 21, 2022
Customer Support for Coliving
About Justin
Customer Support / Virtual Assistant
Cotonou, Benin - 9:19 am local time
Responsible, dynamic and proactive, I speak perfect French and I am always ready to take on challenges. I am versatile with a strong passion for supporting and helping others. I do my best to improve my skills and my work. In addition, I have strong communication and persuasion skills to deal with all types of consumers.
I have 8 years of experience in customer support in companies with millions of customers. I have a perfect command of management tools such as Notion, Airtable, Slack, Gather, as well as some customer management tools (e-commerce, dropshipping, real estate) such as: CRM (Freshdesk, zendesk ...) Mail, Shopify, Airbnb, Ringover, Social Networks, Marketing
I offer different types of assistance:
- Managing emails and calls
- Handling customer requests
- Customer support via chat and phone.
- Product listings on E-commerce shop (Shopify)
- Administrative tasks of data entry, email processing.
- Order entry and tracking
- Answering product question and product support
- Answered ticket
- Refund/Cancellation E-commerce Store
- Management of acquisition platforms for real estate (Airbnb, Booking...)
- Management of ads, bookings, calendar, price and dispute on Airbnb...
- General Virtual Assistant
What can I do for you? Feel free to contact me and let me know your professional needs whatever your field.
Steps for completing your project
After purchasing the project, send requirements so Justin can start the project.
Delivery time starts when Justin receives requirements from you.
Justin works on your project following the steps below.
Revisions may occur after the delivery date.
Access to information and work tools
Get various information, access and tools that would enable to provide customer support
Providing customer support
This is the phase of executing and fulfilling the customer's business needs.