You will get a full case analysis and escalation strategy that gets results
Project details
When a case becomes confusing—multiple emails, contradictory responses, unclear deadlines, missing updates—it becomes almost impossible to navigate alone. This service gives you a full analysis of your dispute, organizes your evidence, and provides a strategic plan that shows exactly what to do next.
I review your documents, messages, screenshots, and any call transcripts you have to clearly map out what happened, what the company failed to do, and where the key leverage points are. Then I build a tailored escalation strategy that includes a structured timeline, recommended steps, and a professionally drafted escalation email designed to apply the right amount of pressure at the right moment.
If you need to make a new call to the company, I can prepare a script so you know exactly what to say, what to request, and what information to capture. Any transcripts you provide can be incorporated to clarify inconsistencies or strengthen your documentation.
This package is ideal for clients dealing with complex cases who want clarity, structure, and a clear escalation path that significantly improves the chances of getting a real resolution.
I review your documents, messages, screenshots, and any call transcripts you have to clearly map out what happened, what the company failed to do, and where the key leverage points are. Then I build a tailored escalation strategy that includes a structured timeline, recommended steps, and a professionally drafted escalation email designed to apply the right amount of pressure at the right moment.
If you need to make a new call to the company, I can prepare a script so you know exactly what to say, what to request, and what information to capture. Any transcripts you provide can be incorporated to clarify inconsistencies or strengthen your documentation.
This package is ideal for clients dealing with complex cases who want clarity, structure, and a clear escalation path that significantly improves the chances of getting a real resolution.
Project Type
Project Management, Virtual Assistance, Customer Support, OtherWhat's included
| Service Tiers |
Starter
$95
|
Standard
$195
|
Advanced
$375
|
|---|---|---|---|
| Delivery Time | 2 days | 4 days | 6 days |
Number of Revisions | 1 | 2 | 3 |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$45 - $120
Additional Revision
+$25
Additional Follow-Up Email
(+ 2 Days)
+$40Frequently asked questions
About Gerardo
Dispute & Claims Resolution Specialist | Strategic Problem Solver
San Pedro de la Paz, Chile - 9:49 am local time
My track record:
• Recovered a high‑value international shipment within 24 hours after weeks of delays by escalating directly to senior management and presenting a concise timeline of evidence.
• Obtained a full insurance payout after the legal deadline had already passed. I collected call transcripts and emails, highlighted the insurer’s breach of regulatory timelines, and sent a firm escalation letter threatening to file complaints with SERNAC and the Comisión para el Mercado Financiero (Chile’s financial regulator). Within days, the insurer paid the claim in full.
How I work:
• Analyze your case and organize all communications and documents.
• Draft strategic escalation emails, calls, and formal complaints tailored to each situation.
• Set realistic expectations and timelines, and communicate transparently throughout.
• Follow through persistently until the issue is resolved.
Tools: I leverage AI to research relevant policies and regulatory guidelines, but I do not provide legal services.
I work with international clients as long as documents are provided in English or Spanish
Ideal clients: People overwhelmed by complicated disputes (insurance, refunds, shipments, financial services) and small businesses that need a dedicated “case manager” to navigate customer‑service processes and bureaucracy.
Steps for completing your project
After purchasing the project, send requirements so Gerardo can start the project.
Delivery time starts when Gerardo receives requirements from you.
Gerardo works on your project following the steps below.
Revisions may occur after the delivery date.
Evidence Review & Case Intake
I review all screenshots, emails, timelines, and documents you provided to fully understand your case.
Identify Contradictions & Key Leverage Points
I highlight inconsistencies, missed deadlines, automated replies, and service failures that strengthen your escalation.