You will get a full Gorgias Audit with a written report and 7-step action plan
Top Rated
Project details
Your Gorgias is doing some things well and some things badly.
The question is which is which, and what to fix first.
I audit your full Gorgias setup and give you a written report (standard and advanced tier) that tells you exactly that. Rules, macros, tags, ticket fields, automations, and (in the Advanced tier) your AI Agent. You get a 6-8 page report plus a 7-step action plan you can hand to your team or work through yourself.
What you actually get:
• A clear view of what's working, what's broken, and what's quietly costing you money
• A prioritized list of fixes with effort estimates
• Specific recommendations, not generic best practices
• A 7-step plan in plain language, no consultant jargon
Why me:
• Gorgias Partner, not a generalist
• Years inside CX operations for DTC brands before going independent
• Direct work with you, no agency layers or handoffs
• I work in English and German
This is fully async. No calls required. You give me admin access and a short brief, I deliver the report on your timeline.
Best fit for: Shopify and DTC brands on Gorgias who want a real outside look at their setup before scaling or hiring.
The question is which is which, and what to fix first.
I audit your full Gorgias setup and give you a written report (standard and advanced tier) that tells you exactly that. Rules, macros, tags, ticket fields, automations, and (in the Advanced tier) your AI Agent. You get a 6-8 page report plus a 7-step action plan you can hand to your team or work through yourself.
What you actually get:
• A clear view of what's working, what's broken, and what's quietly costing you money
• A prioritized list of fixes with effort estimates
• Specific recommendations, not generic best practices
• A 7-step plan in plain language, no consultant jargon
Why me:
• Gorgias Partner, not a generalist
• Years inside CX operations for DTC brands before going independent
• Direct work with you, no agency layers or handoffs
• I work in English and German
This is fully async. No calls required. You give me admin access and a short brief, I deliver the report on your timeline.
Best fit for: Shopify and DTC brands on Gorgias who want a real outside look at their setup before scaling or hiring.
Project Type
Ecommerce Management, Customer Support, OtherWhat's included
| Service Tiers |
Starter
$250
|
Standard
$400
|
Advanced
$750
|
|---|---|---|---|
| Delivery Time | 5 days | 7 days | 14 days |
Number of Revisions | 1 | 1 | 1 |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$150 - $450
Walkthrough Call
+$150
12 reviews
(12)
(0)
(0)
(0)
(0)
This project doesn't have any reviews.
SC
Shane C.
Jun 17, 2026
Gorgias Account Optimization
Anja was great to work with. She went above and beyond to set up and optimize our Gorgias account. Our team now has a strong SOP to follow and I now have more insight into how CS is operating.
RL
Raphael L.
Feb 25, 2026
AI Project
Anja is a top choice if you want to push your business further. Very goal-orientated person who pushes things to the next level without losing the heart of the brand.
IS
Ieva S.
Feb 6, 2026
Helping with Gorgias CS set up
Anja is an experienced customer support advisor and came up with suggestions on how she could help us best within the given budget. Will get back in the future for her expertise. Highly recommended!
BA
Button A.
Jan 26, 2026
E-commerce Customer Service Team Lead
Very Helpful and talented consulting on Gorgias platform. I would definitely recommend Anja for an audit in your customer service operations to get feedback on where to improve.
VH
Victor Seth H.
Nov 6, 2025
Customer Service Consultant Needed
We're very happy with the work completed by Anja. She came in and completed a very detailed and comprehensive audit. If we ever have need for additional help with CS in the future we'll reach out to Anja again.
About Anja
Gorgias Expert | Customer Service Ops & Cost Reduction | Shopify & DTC
100%
Job Success
Hamburg, Germany - 10:01 pm local time
I'm a Gorgias Partner and CX operations specialist with 12+ years in customer support and CS leadership. I work with Shopify and DTC brands to build support operations that handle volume without adding headcount, reduce cost-to-serve, and give founders and managers actual visibility into what's happening and why.
My work typically starts with a deep operational audit: contact reason analysis, automation performance, workflow logic, team behaviour.
It continues into hands-on implementation where it drives the most impact.
What I work on:
Gorgias (and comparable helpdesk tools) setup, configuration, and full optimization (rules, macros, AI Agent, views, analytics)
CS operations audits: workflows, decision logic, escalation, automation gaps
Ticket volume and cost-to-serve reduction
SOP and documentation teams actually follow
KPI and reporting setup (CSAT, FCR, AHT etc.)
Macro and policy library builds
Refund, dispute, and edge case handling frameworks
I've worked with early-stage brands and teams handling 80k+ messages per month, in-house and BPO environments, and operations running across 35+ languages.
100% Job Success. Top Rated. Gorgias Partner.
If your support operation is busy but not effective, message me.
Steps for completing your project
After purchasing the project, send requirements so Anja can start the project.
Delivery time starts when Anja receives requirements from you.
Anja works on your project following the steps below.
Revisions may occur after the delivery date.
Confirming Scope and Timeline
I review your Gorgias account access and your written brief. I confirm scope and timeline within 1 business day.
Audit and Analysis
I work through your Gorgias setup: rules, macros, tags, ticket fields, automations (and AI Agent on Advanced). This is the bulk of the delivery time. (For Standard and Advanced) I create the 6- 8 page written report and 7-step action plan as a PDF.