You will get professional customer support for your business
Project details
Hey,
I'm Irfan Manzar, your one-stop solution for all customer support needs. With over 9 years of global experience across diverse industries, I am here to take the stress out of your daily operations. I deliver reliable, professional, and timely support so you can focus on growing your business with peace of mind.
My duties include:
1) Inbound Customer Service (Email/Chat/Call)
2) Outbound Customer Service (Email/Chat/Call)
3) Ticket Handling
4) Shopify Customer Support Services
5) Order Fulfillment
6) Product Upload
7) Inventory Management
8) Detailed Reports
9) App Integration
10) More Customer Agents for increasing requirements
11) Appointment Settings
And much more...!
The tools we use to provide support:
1) Gorgias
2) Zendesk
3) Shopify
4) Meta Business Suite
5) Kustomer
6) Re-Amaze
7) ShipStation
8) Helpdesk
9) Aircall
10) Dropshipping
11) Re-Charge
Once you go with us, you will get
1) Focused on 100% customer satisfaction
2) Fully dedicated to representing your brand.
3) Building loyalty, not just solving issues.
Looking forward to working with you!
I'm Irfan Manzar, your one-stop solution for all customer support needs. With over 9 years of global experience across diverse industries, I am here to take the stress out of your daily operations. I deliver reliable, professional, and timely support so you can focus on growing your business with peace of mind.
My duties include:
1) Inbound Customer Service (Email/Chat/Call)
2) Outbound Customer Service (Email/Chat/Call)
3) Ticket Handling
4) Shopify Customer Support Services
5) Order Fulfillment
6) Product Upload
7) Inventory Management
8) Detailed Reports
9) App Integration
10) More Customer Agents for increasing requirements
11) Appointment Settings
And much more...!
The tools we use to provide support:
1) Gorgias
2) Zendesk
3) Shopify
4) Meta Business Suite
5) Kustomer
6) Re-Amaze
7) ShipStation
8) Helpdesk
9) Aircall
10) Dropshipping
11) Re-Charge
Once you go with us, you will get
1) Focused on 100% customer satisfaction
2) Fully dedicated to representing your brand.
3) Building loyalty, not just solving issues.
Looking forward to working with you!
Purpose
BusinessIndustry
Ecommerce, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Medical & Pharmaceutical, Retail & Wholesale, Video ServicesLanguage
EnglishWhat's included $5
These options are included with the project scope.
$5
- Delivery Time 1 day
- Number of Hours of Work 8
- Scriptwriting
- Summary Report
- Social Media Replies
- Email Support
- Live Chat Support
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$6Frequently asked questions
About Muhammad Irfan
Customer Service Agent | Shopify Virtual Assistant
Karachi, Pakistan - 12:56 am local time
With over 9 years of experience in customer support and 5 years working with Shopify, I bring a proven track record of delivering exceptional service and seamless backend support to eCommerce businesses.
I specialize in managing customer interactions with empathy, speed, and precision—helping businesses build loyalty and trust. On the Shopify side, I assist store owners with day-to-day operations, including product uploads, inventory updates, and app integrations.
💼 My Expertise Includes:
Shopify Store Management & Product Uploads (Manual & Bulk via CSV)
Customer Service via Gorgias, Zendesk, and Zoho CRM
Order Tracking, Returns, and Issue Resolution
Live Chat, Email, and Ticket Support
Shopify Apps Setup and Basic Troubleshooting
Creating & Managing Collections, Tags, SEO, and Variants
✅ Why Clients Choose Me:
100% Reliable and Responsive
Detail-Oriented & Organized
Fluent English Communication
Familiar with fast-paced, high-volume environments
Always focused on accuracy, professionalism, and customer satisfaction
Whether you're a startup needing a hands-on Shopify VA or an established brand seeking a dedicated support agent, I'm here to help you grow and scale with confidence.
Let’s work together to make your customers happy and your store efficient.
📩 Send me a message—I’m ready to start!
Steps for completing your project
After purchasing the project, send requirements so Muhammad Irfan can start the project.
Delivery time starts when Muhammad Irfan receives requirements from you.
Muhammad Irfan works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding & System Familiarization
- Set up accounts (Zendesk, Gorgias, Zoho, Shopify, etc.) - Study your business, product/service, and brand tone - Review support documentation, FAQs, and scripts - Meet with the team or receive SOPs and escalation paths
Live Support Trial & Adjustment
- Begin handling customer inquiries via chat, email, or voice - Respond to tickets with professionalism and empathy - Identify common questions and flag areas for improvement - Adjust tone/style to align with brand voice