You will get a Full time dedicated Customer Service agent for long term
Top Rated
Top Rated
Project details
We will provide you with a dedicated and Full-Time Virtual Assistant/Customer support for your online store or Website. In addition, we can offer you our super skilled staff for your eCommerce website or Shopify store with 100% Satisfaction Guaranteed.
The monthly package( 8 hours daily shift five days a week) will include an unlimited end to end Customer Service:
Inventory Management
Customer Service- E-mails/Chat/Calls
Order Placement/Tracking and an end-to-end closure
Handling refunds, returns, and exchanges as per the company policy
Third-party coordination- Courier Services/Tech team to resolve issues
Social Media Handling
Executing schemes and promotional communication
Creating Social media posts
Data Entry and other Admin work
###--- please get in touch with me before placing the order to discuss the details ---###
Thank you!
The monthly package( 8 hours daily shift five days a week) will include an unlimited end to end Customer Service:
Inventory Management
Customer Service- E-mails/Chat/Calls
Order Placement/Tracking and an end-to-end closure
Handling refunds, returns, and exchanges as per the company policy
Third-party coordination- Courier Services/Tech team to resolve issues
Social Media Handling
Executing schemes and promotional communication
Creating Social media posts
Data Entry and other Admin work
###--- please get in touch with me before placing the order to discuss the details ---###
Thank you!
Platform
Amazon, ShopifyLanguage
EnglishWhat's included $5
These options are included with the project scope.
$5
- Delivery Time 1 day
- Management Duration (Days) 1
- Inventory Management
- Order Management
- Customer Assistance
- Payment Processing
- Product Offers & Promotions
- Reporting
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DU
Dani U.
Apr 1, 2026
Team of Freelancers needed for High-Quality, Personalised Customer Service for an established brand
Madhu is a strong leader and takes accountability for the full teams' output. She operates with professionalism, clear communication, and a high standard for quality at all times.
HH
Han-Chun H.
Nov 26, 2021
Supplier Onboarding Agent (English and Hindi)
Being the first recruited staff of the SOA program, Manjinder is considered the pioneer and the pillar in the team. She has been a fast learner, takes initiative and ownership, very adaptive to the constant changes in the process and workflow. I would recommend her for any future job.
Kk
Krishna k.
Jun 1, 2021
eCommerce company - Need a customer service agent
Great job with customer service
DA
Daljit A.
Mar 27, 2021
Call Centre for Real Estate Agent Outreach in India
Madhu takes initiative unlike many other freelancers who only wait for instructions..she cares. I wish her the absolute best and definitely will use again for my next project.
DS
David S.
Feb 4, 2021
Energetic Virtual Assistant and Customer Service Assistant Required for long term position
Madhu is a wonderful team member. She is dependable, loyal, hardworking, and calm. Anyone who hires Madhu is extremely lucky - she is a gem!
About Manjinder
Expert Customer Support & Ops | Email, Chat & E-commerce Assistance
100%
Job Success
Amritsar, India - 12:34 am local time
I help e-commerce and SaaS companies deliver outstanding customer experiences, improve processes, and build trust through fast, empathetic, and consistent communication.
I’ve worked with Walmart for 8 years as a Consumer Protection and Operations Manager, and for the last 7 years, I’ve been supporting global e-commerce brands across 10+ countries through Upwork, handling everything from customer queries and returns to process training and performance reporting.
I understand the full customer journey, what frustrates customers, what keeps them loyal, and how to turn a negative experience into a positive one. I treat every project like my own business, ensuring smooth operations, happy customers, and fewer escalations.
💼 Services I Offer
⭐ Customer Support & Administration
• Email and Live Chat Support (Gorgias, Zendesk, Zoho, Salesforce, HubSpot, Intercom, Freshdesk)
• Handling Complaints, Escalations, and Feedback
• Replying to Online Reviews (Google, Trustpilot, Amazon, Social Media)
• CRM Data Entry, Order Tracking & Returns Management
• Virtual Assistance & Calendar Management
⭐ Operations & Process Support
• Coordinating with third-party Warehouses and Couriers
• Handling Delivery Exceptions and Claims
• SOP and Template Creation to Streamline Communication
• Training and Onboarding New Staff
• Performance Tracking, Feedback Reports & Process Improvement
⭐ E-commerce & Social Media
• Shopify, eBay, Amazon Order Fulfillment
• Product and Inventory Tracking
• Responding to Social Media Comments & Reviews
• Customer Engagement and Community Management
🧭 Why Work With Me
✅ 15+ years of hands-on experience across Customer Service and Operations
✅ Strong understanding of global e-commerce systems and customer behavior
✅ Proactive problem solver with minimal need for supervision
✅ Committed to long-term, stable partnerships and consistent quality
✅ Fluent in English with excellent written communication
Let’s connect and discuss how I can help streamline your operations, improve customer satisfaction, and create processes that make your business run smoothly.
Take a one-week trial, your satisfaction is guaranteed!
Warm regards,
Manjinder Kaur
Steps for completing your project
After purchasing the project, send requirements so Manjinder can start the project.
Delivery time starts when Manjinder receives requirements from you.
Manjinder works on your project following the steps below.
Revisions may occur after the delivery date.
Initial discussion
The initial call is to discuss the job requirement and staff requirements. Understand the job description and recommend a suitable dedicated customer care agent. Initial training and finalizing the working hours etc.