You will get a fully built, fully managed customer success operation to run from day one
Project details
Your complete customer success operation — built, documented and handed over ready to run. From CRM setup and onboarding systems through to retention workflows, automation, reporting dashboards and a full playbook your team can follow. This package will retain your customers and protect revenue for your business.
Project Type
Virtual Assistance, Customer SupportWhat's included $600
These options are included with the project scope.
$600
- Delivery Time 14 days
- Number of Revisions 3
3 reviews
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GW
Giselle W.
Apr 7, 2026
100 Needed for Reading/Response Project - Omega (March 2026)
Cissy handled the task efficiently and communicated in a friendly, helpful way.
LB
Laura B.
Feb 1, 2022
Content Writer In Food Niche ($0.01 per word)
Cissy did well on the test article. She was on time, good at communication, but we were looking for a different style of writing.
SS
Sheetal S.
Jan 17, 2022
25 articles of 500 words each
About Cissy
Customer Success & CRM Pro | HubSpot | Zendesk | Zoho
Kampala, Uganda - 3:02 pm local time
There's a difference, and it shows up directly in your retention numbers.
If you're a founder or operator at a growth-stage startup or B2B SaaS company, you've probably hit this moment; your product works, your customers signed up, but somewhere between onboarding and month three, they quietly disappear.
Tickets pile up. Your CRM becomes a graveyard of stale contacts and missing data. Nobody owns the customer experience end to end, so every gap falls on you.
That's the exact problem I was built to close.
I'm not a customer support rep you manage. I'm a customer success operator you deploy that comes with a system, not just availability.
Here's what happens when we work together:
✦ Week 1 — Full audit of your customer experience operation. Every gap surfaced. Every quick win executed immediately. Your team stops firefighting by day five.
✦ Week 2 — CRM management cleaned to 100% accuracy. Onboarding structured. Ticket workflow operational. First response times already dropping.
✦ Week 3+ — Proactive client retention management. At-risk accounts monitored. Weekly visibility reports live. Your customer operation running like a revenue function, not a patchwork of good intentions.
The numbers my clients actually see:
▸Response times cut 60–80% within the first week
▸CRM accuracy restored to 100%; duplicate contacts, dead records, missing data eliminated
▸Early churn reduction through structured onboarding that gets customers to their first win fast
▸At-risk accounts flagged and saved before cancellation decisions are made
▸Weekly CSAT, FCR, ticket volume and churn indicator reports, so you see the health of every account, not just the ones that complain
Tools I operate in daily:
Zendesk⊹ HubSpot ⊹ Zoho CRM ⊹ Freshdesk ⊹ Pipedrive ⊹ Intercom ⊹ Click Up ⊹ Notion ⊹ Google Workspace ⊹ Slack
I work best with:
Founders and operators who understand that customer retention is a revenue strategy, not a support function. If you're scaling past the point where you can personally own every client relationship, we should talk.
Here's the lowest-risk way to start:
Send me one sentence: "Here's the biggest gap in my customer experience right now."
I'll reply with a specific, no-fluff breakdown of how I'd approach it, before any contract, before any commitment. You'll know within 24 hours whether this is the right fit.
Steps for completing your project
After purchasing the project, send requirements so Cissy can start the project.
Delivery time starts when Cissy receives requirements from you.
Cissy works on your project following the steps below.
Revisions may occur after the delivery date.
Full CRM setup across 2 platforms
Complete customer onboarding system — welcome sequence, check-in emails