You will get a fully managed multilingual remote customer support team for your business
Rising Talent
Rising Talent
Project details
Scaling customer support across multiple languages shouldn't mean sacrificing quality or spending months building a team from scratch. I deliver fully managed, multilingual remote support teams — ready to go live within days, not months.
With my network of vetted Dutch, English and Arabic-speaking agents — and my own background as a Team Leader, QA Specialist and BPO operations manager — I handle everything: recruitment, training, quality monitoring, KPI reporting and day-to-day management.
Brands I've personally supported include Zalando NL, VodafoneZiggo, Samsung and Vandenborre. I bring that same standard of operational excellence to every team I build and manage.
This is not a staffing solution — it's a fully managed operation. You focus on growing your business. I make sure your customers are taken care of, in their language, at the highest standard.
With my network of vetted Dutch, English and Arabic-speaking agents — and my own background as a Team Leader, QA Specialist and BPO operations manager — I handle everything: recruitment, training, quality monitoring, KPI reporting and day-to-day management.
Brands I've personally supported include Zalando NL, VodafoneZiggo, Samsung and Vandenborre. I bring that same standard of operational excellence to every team I build and manage.
This is not a staffing solution — it's a fully managed operation. You focus on growing your business. I make sure your customers are taken care of, in their language, at the highest standard.
Industry
Business, Ecommerce, Technology & InternetPlatform
Amazon, Shopify, WooCommerceLanguage
DutchWhat's included
| Service Tiers |
Starter
$3,200
|
Standard
$4,800
|
Advanced
$8,200
|
|---|---|---|---|
| Delivery Time | 30 days | 30 days | 30 days |
Inventory Management | - | ||
Order Management | |||
Customer Assistance | |||
Payment Processing | - | - | - |
Product Offers & Promotions | - | ||
Reporting |
Frequently asked questions
5 reviews
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TP
Teri P.
Feb 9, 2026
Comm EN M365 Talent Agency - Ambassador - Gold
TP
Teri P.
Nov 3, 2025
Comm EN M365 Talent Agency - Ambassador - Gold
Excellent work, consistently delivering quality work.
TP
Teri P.
May 12, 2025
Comm EN M365 Talent Agency - Ambassador - Gold
TP
Teri P.
Apr 7, 2025
M365 Talent Agency - Ambassador - Silver Lang 2
TP
Teri P.
Sep 9, 2024
M365 Talent Agency - Ambassador
About Mahmoud
Dutch CX & Operations Specialist | Team Leader | QA | Multilingual BPO
Alexandria, Egypt - 1:54 am local time
I've run outbound telemarketing campaigns for VodafoneZiggo, led Dutch-speaking teams at Zalando NL, handled 110+ daily contacts at Vandenborre, delivered Microsoft 365 admin support to Dutch-speaking B2B clients, and provided 5-star technical support for Samsung — all remotely, all at scale.
With 8+ years across customer experience, BPO operations, technical support, quality assurance, and team leadership, I bring senior-level expertise to every project — whether you need a single reliable Dutch agent or a fully managed multilingual support operation.
WHAT I DELIVER:
→ Dutch & multilingual inbound/outbound support (phone, email, live chat)
→ Outbound sales & telemarketing campaigns in Dutch (acquisition, upsell, retention)
→ Microsoft 365 admin support for Dutch-speaking B2B clients (Exchange Online, SharePoint, Teams, OneDrive)
→ Technical support & troubleshooting (telecom, e-commerce, SaaS)
→ Shopify & e-commerce customer support (order management, returns, escalations)
→ QA auditing, KPI tracking, agent coaching & performance reporting
→ CRM management via Zendesk, Salesforce, HubSpot & Freshdesk
→ Team Leader & operations management for remote BPO teams
→ Customer service outsourcing setup for Dutch & European markets
WHO I'VE WORKED WITH:
Zalando NL · VodafoneZiggo (outbound sales & telemarketing) · Microsoft 365 (B2B Dutch) · Samsung · Vandenborre
WHY CLIENTS CHOOSE ME:
✔ Native-level Dutch (C2) + fluent English (C1) + Arabic — rare combination for EU & MENA markets
✔ 5.0 rating across all Upwork jobs — zero compromises on quality
✔ I don't just handle tickets — I improve your entire support operation
✔ Fast onboarding, async-ready, European timezone aligned
✔ Founder of OutsourcePartner.nl — I understand your business, not just your inbox
Whether you're a Shopify brand scaling Dutch support, a SaaS startup entering the Netherlands or Belgium, a telecom company running acquisition campaigns, a B2B company needing Dutch Microsoft 365 admin support, or an agency needing a senior remote operator — let's talk.
👉 Message me and I'll respond within a few hours.
Steps for completing your project
After purchasing the project, send requirements so Mahmoud can start the project.
Delivery time starts when Mahmoud receives requirements from you.
Mahmoud works on your project following the steps below.
Revisions may occur after the delivery date.
Scoping & Planning
We define team size, languages, channels, SLAs and tools. I present a full delivery plan within 48 hours.
Team Setup & Training
Agents are briefed, trained on your products and brand tone, and tested before going live.