You will get a good Customer Service Specialist to take care of your clients.
Top Rated
Top Rated
Project details
You will get a good customer service specialist for your eCommerce business that will not only assist your customers with any queries and issues but will also keep them and make them your patrons.
Purpose
BusinessIndustry
Ecommerce, EducationLanguage
EnglishWhat's included
| Service Tiers |
Starter
$200
|
Standard
$300
|
Advanced
$400
|
|---|---|---|---|
| Delivery Time | 7 days | 7 days | 7 days |
Number of Hours of Work | 10 | 15 | 20 |
Scriptwriting | - | - | - |
Summary Report | - | - | |
Social Media Replies | - | ||
Email Support | |||
Live Chat Support | - | - | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$20Frequently asked questions
41 reviews
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SS
Sunny S.
Sep 26, 2025
Executive Assistant — Control Tower (Client & Ops Coordination)
As part of my EA trial, Kay delivered a fantastic Blind Spots & Shoring Plan: precise, founder-protective, and immediately actionable. She spotted leverage points and paired each with a light, practical fix for reducing my/founder load this week. I appreciated Kay's clear thinking, professional writing, and bias to minimize my time by asking for the smallest possible decisions while owning execution. Based on this and other projects she's done for me, I can say Kay excels in balancing empathy with crisp operational thinking. Her communication and collaboration skills are truly exceptional - perfectly timed, professional, supportive! From this, I see she'll be particularly strong in handling social media management, community management, and customer service support, so I'll plan to engage with her accordingly. I'm looking forward to working with Kay on these kinds of projects.
SS
Sunny S.
Sep 12, 2025
EA pilot
Kay was fantastic in our pilot engagement. She quickly turned inputs into organized plans. She works independently, meets deadlines, and responds thoughtfully to feedback. Kay is reliable, detail-oriented, and calm under pressure with tasks new to her and with shifting expectations.
In our pilot she:
*. Prioritized website hygiene and drafted clear owner/deadline assignments
*. Built a simple, usable onboarding SOP
*. Outlined a 30/60/90 plan that kept workstreams visible
*. Coordinated stakeholder touchpoints and wrote concise summaries
Kay would be an excellent partner to any employer for client support, admin ops, SOPs, and keeping projects on track.
In our pilot she:
*. Prioritized website hygiene and drafted clear owner/deadline assignments
*. Built a simple, usable onboarding SOP
*. Outlined a 30/60/90 plan that kept workstreams visible
*. Coordinated stakeholder touchpoints and wrote concise summaries
Kay would be an excellent partner to any employer for client support, admin ops, SOPs, and keeping projects on track.
AD
Alon D.
May 5, 2025
Shopify Virtual Assistant - Pre-Owned Fashion Product Catalogue Management
Kathleen was a pleasure to work with - reliable, detail-oriented, and highly responsive. She handled every task with care and accuracy, from product data entry to image management. Would happily work with her again in the future.
SW
Sarah W.
Apr 22, 2025
Personal Assistant for Small Business Owner
Kay is wonderful! She is reliable, very competent, and easy to communicate with. If things ever come up that I need that she doesn't have a ton of experience with, she is quick to do her research and determine the best path forward. She actively seeks constructive feedback and is very trustworthy. Absolutely no complaints. I'd recommend her to anyone!
CW
Christiane W.
Apr 15, 2024
Customer Support for eLearning site
We can't say enough good things about Kay! She's been an invaluable member of our team for over 3 years, consistently exceeding expectations as our Customer Support Manager.
She always offers friendly and efficient support in resolving any issues. Her kindness and professionalism shine through in every interaction.
Beyond her core duties, Kay is a dedicated learner. She's embraced new challenges, expanding her skills into social media and community engagement.
Working with Kay is a joy! She's always ready to lend a helping hand, and brings a positive spirit to the team.
She always offers friendly and efficient support in resolving any issues. Her kindness and professionalism shine through in every interaction.
Beyond her core duties, Kay is a dedicated learner. She's embraced new challenges, expanding her skills into social media and community engagement.
Working with Kay is a joy! She's always ready to lend a helping hand, and brings a positive spirit to the team.
About Kathleen Kay
Operations & AI-Powered VA | Customer Success & Business Systems
100%
Job Success
Toledo City, Philippines - 12:38 am local time
That's where I come in.
I've supported 80+ businesses and professionals across online education, e-commerce, real estate, hospitality, wellness, technology, consulting, and retail. Whether working with startups or established companies, I've helped streamline day-to-day operations, support customers, manage marketing workflows, and keep business systems organized behind the scenes.
I combine strong operational experience with AI-powered productivity tools to help businesses save time, improve processes, and focus on growth. I don't use AI to replace human judgment—I use it to work faster, stay organized, and deliver better results.
Here's how I can help:
🚀 Business Operations
Administrative & executive support
SOP creation and process documentation
Project coordination and task management
Inbox and calendar management
Research, reporting, and data organization
Quality control and process improvement
💬 Customer Success & Support
Customer and student support
Email and helpdesk management
CRM updates
Order management
Review management
Professional customer communication
📈 Marketing Operations
Social media scheduling
Graphic Design
Content publishing
Email marketing support
Shopify product management
WordPress updates
LMS and online course administration
Blog publishing
Pinterest SEO
Content organization
🤖 AI-Enhanced Productivity
I use AI as a productivity partner to streamline business operations and improve efficiency, including:
Drafting and refining customer communications
Creating and repurposing marketing content
Research and summarization
SOP creation and documentation
Workflow planning and process optimization
Content organization and knowledge management
Brainstorming ideas and improving productivity
Using AI responsibly while ensuring every output is reviewed for accuracy, quality, and your brand voice
Tools I Work With:
AI & Productivity: ChatGPT, Google Gemini, ElevenLabs, D-ID
Operations & Project Management: Airtable, ClickUp, Trello, Notion, Google Workspace, Slack, Loom, Zoom
Customer Support & CRM: HubSpot, Zendesk, Freshdesk, Gorgias
Marketing & Content: Shopify, WordPress, LearnWorlds, Canva, Meta Business Suite, Later, Loomly, Klaviyo, MailerLite, Brevo, Wix
Why Clients Enjoy Working With Me
✔ Reliable, proactive, and highly organized
✔ Strong attention to detail with excellent follow-through
✔ Quick to learn new tools, systems, and workflows
✔ Excellent written communication and customer service
✔ Calm under pressure and solution-oriented
✔ Continuously learning AI and modern business technologies to help clients work more efficiently
My goal isn't just to complete tasks—it's to help your business operate more efficiently, keep your customers happy, and give you more time to focus on growing your business.
If you're looking for a dependable operations partner who embraces AI, communicates well, and takes ownership of their work, I'd love to work with you.
Steps for completing your project
After purchasing the project, send requirements so Kathleen Kay can start the project.
Delivery time starts when Kathleen Kay receives requirements from you.
Kathleen Kay works on your project following the steps below.
Revisions may occur after the delivery date.
1. Respond to your customer queries.
2. Organise your inbox or customer service software.