You will get a great customer service that delivers great results for your business
Project details
Please message me for further discussion before ordering.
Are you looking for eCommerce Customer Service?
You are in the right place. I have been working as a Customer Service Agent for 5 years for many eCommerce companies.
I am
• Experienced doing customer service for print-on-demand/dropshipping stores
• Experienced using Shopify, FreshDesk, live chat, and many more.
I can help you with
• Live Chat and Email Support
• Facebook/ Instagram Support
• Cancel, Refund Orders
Are you looking for eCommerce Customer Service?
You are in the right place. I have been working as a Customer Service Agent for 5 years for many eCommerce companies.
I am
• Experienced doing customer service for print-on-demand/dropshipping stores
• Experienced using Shopify, FreshDesk, live chat, and many more.
I can help you with
• Live Chat and Email Support
• Facebook/ Instagram Support
• Cancel, Refund Orders
Project Type
Ecommerce Management, Virtual Assistance, Customer Support, OtherWhat's included
| Service Tiers |
Starter
$200
|
Standard
$250
|
Advanced
$400
|
|---|---|---|---|
| Delivery Time | 7 days | 7 days | 14 days |
Number of Revisions | 0 | 0 | 0 |
Frequently asked questions
About Tam
Customer Service Agent / Supervisor
Hanoi, Vietnam - 6:26 pm local time
After several years working as a customer service agent and then customer service supervisor in the e-commerce field, including print-on-demand and dropshipping, I’m familiar with Freshdesk and Shopify so I can help you
- Support your customers via the email channel
- Handle the issues and provide helpful solutions to your customers
- Process Replacement, Refund, Cancel requests on Shopify
- Build template responses for all frequently asked questions or even responses for seasonal uses like Father’s Day, Christmas, etc
- Build / Give advice on how to build the workflow and policies to improve the performance of the CS team as well as to increase the customer’s experiences when using your company’s services
Unlike other customer support agents who follow the company’s policies strictly and work without flexibility when needed, I put myself in both the customer’s shoes and the company’s position when offering any solutions as I want to ensure a win-win relationship between the business and the customers.
With years of experience working at Trending Custom and other e-commerce businesses, I created the workflow of the CS team, gave suggestions on policies’ improvement, and built the flow to control and decrease the frequent happening cases like Lost In Transit, Defective, etc. We have sent a lot of surveys to the customers to see the percentage of satisfied customers as well as to investigate the result of the policies/ workflow changes. As a result, the percentage of positive feedback increased from 60-70% to 85-90% after the changes we had made. And the number of loyal customers is proportional to the rise in positive feedback.
Below is some feedback I received from my colleagues as well as my customers
"I'm completely satisfied working with Luna
1. When there is an issue, Luna proactively contacts customers, and prepares email templates, and files to track progress and work results.
2. Proactively detect newly arising problems and provide reasonable solutions"
"Luna performed this project very well, exceeding my expectations. Luna was very proactive in the process of planning, implementing with the IT team, making training materials, training, and following up on the project after its completion"
"The thing that stands out when I work with Luna is that she completes everything well with integrity and a high sense of responsibility in her work. She has worked closely with suppliers to process replacement and refund requests. She actively participated in testing the CS system, regularly giving feedback on the points that need improvement for the CS working system."
In conclusion, I understand how important customer service is in a business. And, if we worked together, we would try to achieve “Make a better relationship with your customers and bring the customers back to your business”
If you are interested in what I wrote, you can leave me a message. And, I’d be more than happy to discuss your project more.
Regards,
Luna
Steps for completing your project
After purchasing the project, send requirements so Tam can start the project.
Delivery time starts when Tam receives requirements from you.
Tam works on your project following the steps below.
Revisions may occur after the delivery date.
Client contact me first to discuss the projects before sending contract
Client purchase the project and send requirements