You will get a High-Performance Call Center – Setup, Training, KPIs
Project details
You will get a fully optimized call center setup tailored to your team – from auditing calls and evaluating agents to designing high-converting scripts, KPIs and coaching your supervisors. With over 15 years of experience, international awards for Best Call Center Manager and Sales Director, and proven sales training results across 30+ teams, I deliver a motivating, results-driven approach.
Purpose
BusinessIndustry
Business Services & Consulting, Ecommerce, Education, Energy, Government & Public Sector, Logistics & Supply Chain Management, Marketing & Advertising, Real Estate, Retail & Wholesale, Software, TelecommunicationsLanguage
EnglishWhat's included
| Service Tiers |
Starter
$60
|
Standard
$120
|
Advanced
$200
|
|---|---|---|---|
| Delivery Time | 3 days | 3 days | 3 days |
Scriptwriting | - | ||
Summary Report | |||
Lead List | - | - | - |
Optional add-ons
You can add these on the next page.
Call Centre Game
(+ 1 Day)
+$20
Cross-sell & Up-sell Training
(+ 1 Day)
+$30
Objection Handling Masterclass
(+ 1 Day)
+$25Frequently asked questions
About Simo
Call Center Expert | Sales Trainer | KPI Optimization | Team Lead
Podgorica, Montenegro - 5:24 am local time
Cold calling & lead generation (USA market)
Sales coaching & training for peak performance
Call center setup, leadership & optimization
Recruitment & agent development
Business growth strategies for SMEs
Fluent in English, results-driven, and focused on long-term client success.
Whether you're building a team or scaling your sales — I'm here to deliver.
Steps for completing your project
After purchasing the project, send requirements so Simo can start the project.
Delivery time starts when Simo receives requirements from you.
Simo works on your project following the steps below.
Revisions may occur after the delivery date.
Agent Evaluation & Call Audit
I will listen to 2 recorded calls, analyze agent performance, and identify key areas for improvement in tone, structure, up-selling/cross-selling, and objection handling.
1-on-1 Coaching & Delivery of Materials
Based on the evaluation, I will deliver a 60-min custom training session and provide practical tools: optimized scripts, KPIs, and optional motivation game for team morale and performance.