You will get a highly professional IT Helpdesk support from a Senior IT professional
Rising Talent
Project details
I will provide services for:
•Cloud computing, such as system backups, email backups, and system restore. (Dropsuite & Acronis Cloud security).
•Installation, configuration, and administration of Windows, Server & macOS environments.
•Internet & WI-FI connectivity.
•Local & network printers’ installation & troubleshooting.
•System tune-up for better performance.
•Installations of various software including but not limited to MS Office 365, Zoom, skype, Adobe Reader etc. Assisting users with common software applications, including installations, updates, and basic functionality.
•Providing remote assistance to end-users via various communication channels (phone, email, chat) to help resolve technical issues promptly and efficiently.
•Diagnosing hardware and software problems, guiding users through solutions, and escalating complex issues to the appropriate team when necessary.
•Logging and tracking support requests using our ticketing system, ensuring accurate documentation of incidents and solutions provided. (N-able & Jira System).
•Helping users with password resets and account access issues, ensuring security protocols are followed.
•Cloud computing, such as system backups, email backups, and system restore. (Dropsuite & Acronis Cloud security).
•Installation, configuration, and administration of Windows, Server & macOS environments.
•Internet & WI-FI connectivity.
•Local & network printers’ installation & troubleshooting.
•System tune-up for better performance.
•Installations of various software including but not limited to MS Office 365, Zoom, skype, Adobe Reader etc. Assisting users with common software applications, including installations, updates, and basic functionality.
•Providing remote assistance to end-users via various communication channels (phone, email, chat) to help resolve technical issues promptly and efficiently.
•Diagnosing hardware and software problems, guiding users through solutions, and escalating complex issues to the appropriate team when necessary.
•Logging and tracking support requests using our ticketing system, ensuring accurate documentation of incidents and solutions provided. (N-able & Jira System).
•Helping users with password resets and account access issues, ensuring security protocols are followed.
Project Type
Virtual Assistance, Customer Support, OtherWhat's included $100
These options are included with the project scope.
$100
- Delivery Time 3 days
- Number of Revisions 2
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dk
dave k.
May 13, 2024
Helpdesk Role
Syes is an invaluable asset to our technical and product support team. His dedication to assisting customers and resolving issues shines through in every interaction., we will be hiring him again..
About Syed
IT Support
Peshawar, Pakistan - 5:41 pm local time
What I can do for you:
Remote Support: Diagnose and troubleshoot computer and network issues.
Software Support: Installation, configuration, and troubleshooting of various software applications.
Hardware Support: Assist with hardware troubleshooting and upgrades.
Operating Systems: Expertise in Windows, macOS, and Linux.
Help Desk Support: Provide excellent customer service via email, chat, and phone to resolve user inquiries.
Network troubleshooting: Identify and resolve network connectivity issues.
Security Awareness: Implement best practices to keep your systems secure.
I'm proficient in:
Top IT Support Tools: Ticketing systems, remote access software, system monitoring tools.
Cloud Technologies: Microsoft 365, Google Workspace
I'm also a great communicator and believe in clear explanations to empower you to understand the solutions.
Let's work together to keep your technology running smoothly!
Steps for completing your project
After purchasing the project, send requirements so Syed can start the project.
Delivery time starts when Syed receives requirements from you.
Syed works on your project following the steps below.
Revisions may occur after the delivery date.
The client purchases the project and sends requirements.