You will get a meticulous Quality Assurance Audit of your customer support team
Project details
With over 6 years of experience in corporate quality assurance, I bring a meticulous approach to your call center operations. My expertise in identifying performance gaps, analyzing trends, and implementing effective quality improvement strategies will help you achieve exceptional customer service and operational efficiency.
This service covers the following channels: Voice calls, Emails, Webchat, and Social Media.
I also cover the following languages: English, French and Arabic.
This service covers the following channels: Voice calls, Emails, Webchat, and Social Media.
I also cover the following languages: English, French and Arabic.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Cryptocurrency & Blockchain, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingWhat's included
| Service Tiers |
Starter
$100
|
Standard
$250
|
Advanced
$350
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 3 days |
Number of Hours of Work | 7 | 10 | 18 |
Scriptwriting | - | - | - |
Summary Report | - | ||
Social Media Replies | - | - | - |
Email Support | - | - | |
Live Chat Support | - | - | - |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$50
Tailored QA Dashboard
+$50
Editable, permanent monitoring framework
+$50Frequently asked questions
About Houssam Eddine
Customer Success Leader | 7+ years working with global companies
Sale, Morocco - 7:48 pm local time
I’m also a customer service expert with 6 years of experience in training and quality. I am known for my high-quality training packs, QA monitoring frameworks, audit and supervision among any call center environment.
No work samples are displayed on my profile because I have not completed any work ok Upwork yet, but I would be happy to show you what I can bring to the table.
Thanks for your time : )
Steps for completing your project
After purchasing the project, send requirements so Houssam Eddine can start the project.
Delivery time starts when Houssam Eddine receives requirements from you.
Houssam Eddine works on your project following the steps below.
Revisions may occur after the delivery date.
Pre-audit meeting
An initial interaction to define needs and process.
Data collection and consolidation
A second meeting to check data collection and define deadline