You will get a month of professional customer support
Project details
Every hour you spend replying to support tickets is an hour stolen from growing your business. That's where I come in.
I'm shaheer, a professional customer support specialist with 8+ years of experience helping growing brands deliver exceptional service across email, chat, and voice. Whether you're an eCommerce business or a service-based company, Ill treat your customers like VIPs fast, polite, and effective.
Here's what I can take off your plate:
Chat & Email support (Gmail, Helpdesks, CRMs)
Refunds, complaints, and issue resolution
Order tracking, return handling, follow-ups
Professional communication that protects your brand
Support with empathy, speed, and clarity
Why choose me?
Fluent English with excellent grammar
100% remote and punctual
Highly organized with quick turnaround
Able to work with your tone and SOPs
Popular Tools I've Used:
Zendesk, Gorgias, Shopify, Gmail, Klaviyo, RingCentral, ShipStation, Freshdesk, WhatsApp Business
Your customers = your reputation. Don't risk it on unreliable agents.
Lets create a seamless customer experience, message me for a custom offer!
I'm shaheer, a professional customer support specialist with 8+ years of experience helping growing brands deliver exceptional service across email, chat, and voice. Whether you're an eCommerce business or a service-based company, Ill treat your customers like VIPs fast, polite, and effective.
Here's what I can take off your plate:
Chat & Email support (Gmail, Helpdesks, CRMs)
Refunds, complaints, and issue resolution
Order tracking, return handling, follow-ups
Professional communication that protects your brand
Support with empathy, speed, and clarity
Why choose me?
Fluent English with excellent grammar
100% remote and punctual
Highly organized with quick turnaround
Able to work with your tone and SOPs
Popular Tools I've Used:
Zendesk, Gorgias, Shopify, Gmail, Klaviyo, RingCentral, ShipStation, Freshdesk, WhatsApp Business
Your customers = your reputation. Don't risk it on unreliable agents.
Lets create a seamless customer experience, message me for a custom offer!
Purpose
BusinessIndustry
Animals & Pets, Architecture & Interior Design, Beauty & Cosmetics, Construction, Ecommerce, Education, Events Planning, Fashion & Apparel, Hardware & Electronics, Lifestyle, Media & Entertainment, Photography, Real Estate, Retail & Wholesale, Sports & Fitness, Transportation & Automotive, Travel & Tourism, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$559
|
Standard
$899
|
Advanced
$1,299
|
|---|---|---|---|
| Delivery Time | 30 days | 30 days | 30 days |
Number of Hours of Work | 160 | 160 | 160 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | |
Email Support | - | ||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$7Frequently asked questions
About Shaheer
Customer Service Representative
Islamabad, Pakistan - 2:30 am local time
My approach to customer service is rooted in empathy, patience, and clarity. I believe every interaction is an opportunity to build trust, and my goal is always to create a win-win situation for both the customer and the business. I take the time to deeply understand your product or service and ensure that all communication aligns with your brand voice and tone, maintaining consistency across every touchpoint.
I specialize in delivering high-quality customer support with measurable results. I consistently achieve a 90%+ CSAT score and improve response efficiency by up to 40%, ensuring customers receive timely, accurate, and helpful responses.
I offer comprehensive support services, including:
Live Chat Support
Email Handling
Phone Support
24/7 Customer Service with a dedicated in-house team
I have worked with a wide range of industries, including:
Ecommerce, Fashion, Food & Snacks, Wellness, Health Supplements, Skincare, Clothing, Florists, Car Accessories, Car Rentals, Cleaning Services, HVAC Services, Adventure Sports, and Airbnb businesses.
I am highly experienced with leading customer support tools and CRMs such as:
Intercom, Zendesk, Tidio, Gorgias, LiveChat, and many more.
Whether you need a reliable Customer Support specialist, Customer Service Representative, or Virtual Assistant, I am here to help you build a strong, responsive, and customer-focused support system.
Steps for completing your project
After purchasing the project, send requirements so Shaheer can start the project.
Delivery time starts when Shaheer receives requirements from you.
Shaheer works on your project following the steps below.
Revisions may occur after the delivery date.
Place the order
Start by placing the order. Once the order is placed, we will learn about your business, products/services and your brand tone. This usually takes about 1 business day.
We start the work
After we learn about your business, we start providing services.