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You will get an experienced E-commerce Customer Support/Shopify + Gorgias, Zendesk

Cristina C.Status: Offline
Cristina C.
5.0
Top Rated
Preview image

Let a pro handle the details

Buy Customer Support services from Cristina, priced and ready to go.
Cristina C.Status: Offline
Cristina C.
5.0
Top Rated
Preview image

Let a pro handle the details

Buy Customer Support services from Cristina, priced and ready to go.

Project details

In this project, I will provide timely, professional support via email, chat, phone, and social media; resolve issues, manage orders, and collect feedback. I have a proven track experience as a Virtual Assistant for Shopify brands.

What I can do:

Trace packages using various tracking sites
Create orders and arrange reshipments according to internal processes
Offer alternative solutions to difficult customers to reduce return and refund rates
Identify common customer complaints and coordinate with suppliers to address issues
Create macros to efficiently handle recurring customer complaints, reducing resolution time
Track returns, reshipments, and refunds in Excel
Manage negative feedback on TrustPilot
Coordinate with customers who have filed chargebacks and offer alternative solutions to resolve the case
Assist with any other customer concerns.

Tools I can use for this project:

Zendesk
Freshdesk
Gorgias
Shopify
Enchant
AfterShip
Parcelsapp
TrustPilot
Slack
Google Workspace (Docs and Sheets)
3PL (Third-Party Logistics) WMS

If you have any other tools, I assure you that I am a quick learner and can easily grasp new concepts.
Purpose
Business
Industry
Animals & Pets, Beauty & Cosmetics, Ecommerce, Education, Fashion & Apparel, Lifestyle, Logistics & Supply Chain Management, Marketing & Advertising, Sports & Fitness, Telecommunications, Travel & Tourism, Wellness, Writing & Publishing
Language
English

What's included $1,250

These options are included with the project scope.

$1,250
  • Delivery Time 20 days
  • Number of Hours of Work 161
    • Summary Report
    • Social Media Replies
    • Email Support
    • Live Chat Support
5.0
3 reviews
100% Complete
(3)
1% Complete
(0)
1% Complete
(0)
1% Complete
(0)
1% Complete
(0)

RP

Roger P.
5.00
Feb 11, 2026
Customer Support Agent She did an excellent job supporting our team during the holiday season. Despite the high volume, she remained professional, responsive, and reliable. We truly appreciate her dedication and would gladly work with her again.

RS

Robert S.
5.00
Dec 9, 2025
Customer Support Reps

AT

Andrew T.
5.00
Oct 20, 2025
Website Beta Testers for English School She is a very nice person to work with.
Cristina C.Status: Offline

About Cristina

Cristina C.Status: Offline
Customer Support Representative I Shopify | Zendesk | Gorgias
100% Job Success
5.0  (3 reviews)
Vinzons, Philippines - 1:19 pm local time
Reliable and proactive Customer Support Specialist specializing in helping Shopify DTC brands manage high-volume customer inquiries with fast, accurate, and high-quality responses that improve customer experience, retention, and brand trust.

Experienced in handling high volumes of emails/tickets, resolving order concerns, tracking updates, returns, exchanges, refunds, logistics follow-ups, and backend coordination. Strong focus on reducing support backlogs, improving response quality, maintaining organized workflows, and making every customer interaction feel clear, helpful, and professional.

Skilled in Shopify support, Zendesk, Gorgias, Freshdesk, Richpanel, Re:Amaze, Help Scout, Crisp, Enchant and Recharge. Also offers support in lead generation, appointment setting, email outreach, social media management, basic graphic design, and PR marketing support to help brands grow while maintaining excellent customer care.

Learning Capcut on how to create short-form videos.
Knowledge in Capcut, Canva, Social Media Platforms, and Content Creation.

Steps for completing your project

After purchasing the project, send requirements so Cristina can start the project.

Delivery time starts when Cristina receives requirements from you.

Cristina works on your project following the steps below.

Revisions may occur after the delivery date.

Performing the Service

Once the requirements are handed over, I will begin the project, focusing on ensuring customer satisfaction and delivering quality results.

Reporting

I will submit a daily report outlining my accomplishments.

Review the work, release payment, and leave feedback to Cristina.