You will get a Multilingual Customer Service Expert for your customer support
Project details
You will get an excellent Multilingual CSR on your project who will help you transform your prospect into potential customers, I will respond instantly to your customers, be there for you weekends and even holidays
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Beauty & Cosmetics, Business Services & Consulting, Data Analytics, Ecommerce, Education, Energy, Engineering, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Legal, Lifestyle, Media & Entertainment, Medical & Pharmaceutical, Music, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$25
|
Standard
$90
|
Advanced
$180
|
|---|---|---|---|
| Delivery Time | 1 day | 3 days | 5 days |
Number of Hours of Work | 3 | 10 | 20 |
Scriptwriting | |||
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$100 - $200
Additional Hour of Work
+$30
5 reviews
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FD
Frederick D.
Mar 5, 2025
E-commerce Virtual Assistant with Logistics Expertise
BL
Benoit L.
Nov 18, 2022
Assistant SEO
Excellent !
JG
Jean-Baptiste G.
Apr 21, 2022
Nous sommes a la recherche d'un service de call center
IF
Igor F.
Feb 10, 2022
Customer Service
Reactivate and dedicated, Paul will support your business.
IF
Igor F.
Jan 13, 2022
PAYMENT FROM 20.12.21 TO 02.01.22
About Komlan Folly T
Customer Support Manager | Virtual Assistant | Video Editor
Lome, Togo - 9:30 pm local time
When customers are waiting, when messages pile up, when content isn’t converting, that’s where I show up. Not as just another freelancer, but as someone who takes ownership, thinks like a founder, and moves your business forward like I’m sitting right beside you.
Fast support keeps customers happy. Smart content keeps them coming back. I make sure you have both, consistently.
With 5 years in the BPO industry and 3 years in freelancing, I’ve handled thousands of customer interactions across email, live chat, and social media. My focus is simple: solve fast, communicate clearly, and leave every customer with a positive experience that builds loyalty.
But I don’t stop at support.
I also help brands grow through content. As a Video Editor for TikTok, Facebook, and YouTube, and a content creator myself, I understand what actually works. I edit with intention: strong hooks, clean storytelling, and pacing that keeps people watching. Not just nice videos, but videos that perform.
Because I understand platform algorithms, especially YouTube, TikTok, and Facebook, every piece of content I work on is built to increase engagement, retention, and visibility.
Here’s how I support your business:
• Customer support (email & live chat)
• Social media moderation & content management
• Instagram sales support & DM closing
• E-commerce virtual assistance
• Lead generation & prospecting
• Data entry & online research
• Website & app reviews
• High-performing video editing for social media
I’ve also led a team of 8 as a Team Manager, overseeing lead generation for e-commerce brands, ensuring structure, productivity, and consistent results.
Tools I use:
Zendesk, Freshdesk, Gorgias, Richpanel, Zoho CRM, Jira, Trello, Shopify, Recharge, Sticky, Google Workspace, Hootsuite, Later, Calendly, Adobe Premiere Pro.
🔥 Why work with me?
✔ I communicate clearly and professionally in English
✔ Native French speaker with strong multilingual ability
✔ I take ownership, you won’t need to chase me
✔ Strong experience in customer support and virtual assistance
✔ Skilled video editor focused on performance, not just aesthetics
✔ Detail oriented, reliable, and organized
If you’re looking for someone who doesn’t just execute tasks but actually cares about your business growth, we’ll work well together.
Steps for completing your project
After purchasing the project, send requirements so Komlan Folly T can start the project.
Delivery time starts when Komlan Folly T receives requirements from you.
Komlan Folly T works on your project following the steps below.
Revisions may occur after the delivery date.
Step One
Clients Purchage my project and give more explanation of the project
Spep Two
I will complete the project following the steps of the clients.