You will get a premium support specialist for logistics and healthcare teams
Project details
Need a dedicated, full-time Support Specialist to handle complex healthcare queries and fast-paced logistics? I provide top-tier inbound/outbound support tailored to the medical and logistics sectors, keeping your operations running smoothly.
What I bring to your project:
• Healthcare Support: Patient verification, insurance checks, and appointment scheduling using CRM/EMR tools with strict compliance and empathy.
• Logistics & Dispatch: Proactive real-time shipment auditing, carrier coordination to resolve transit delays, and exception management to prevent SLA breaches.
• Multi-Channel Support: Professional handling of live calls, email queues, and chat tickets.
• Accountability: Detailed weekly performance reports tracking key metrics (AHT, FCR, and CSAT).
I log 40 hours per week, fully dedicated to your team. Let's optimize your customer operations together!
What I bring to your project:
• Healthcare Support: Patient verification, insurance checks, and appointment scheduling using CRM/EMR tools with strict compliance and empathy.
• Logistics & Dispatch: Proactive real-time shipment auditing, carrier coordination to resolve transit delays, and exception management to prevent SLA breaches.
• Multi-Channel Support: Professional handling of live calls, email queues, and chat tickets.
• Accountability: Detailed weekly performance reports tracking key metrics (AHT, FCR, and CSAT).
I log 40 hours per week, fully dedicated to your team. Let's optimize your customer operations together!
Purpose
BusinessIndustry
Business Services & Consulting, Logistics & Supply Chain Management, Manufacturing & Storage, Medical & Pharmaceutical, Retail & Wholesale, Software, Transportation & AutomotiveLanguage
EnglishWhat's included $6
These options are included with the project scope.
$6
- Delivery Time 5 days
- Summary Report
Frequently asked questions
About Aldreen
Operations & Customer Support Specialist | Logistics & Healthcare
Caloocan City, Philippines - 11:55 am local time
HIPAA Certified (Optum/UnitedHealth Group) – Fully trained in handling sensitive Protected Health Information (PHI) with maximum data security and compliance.
I help businesses streamline customer support, logistics coordination, and healthcare-related inquiries to ensure smooth operations and excellent customer experience.
With 5 years of experience across logistics, healthcare support, and technical customer service, I specialize in handling high-volume, time-sensitive tasks with precision and accountability.
Here’s how I can support your business 👇
📞𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 & 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻
• Phone, email, and chat support
• Issue resolution and escalation handling
• Customer documentation and case management
🚛𝗟𝗼𝗴𝗶𝘀𝘁𝗶𝗰𝘀 & 𝗙𝗿𝗲𝗶𝗴𝗵𝘁 𝗦𝘂𝗽𝗽𝗼𝗿𝘁
• Track and trace shipment monitoring
• Carrier and driver coordination
• Load status updates and exception handling
• Real-time escalation management
🏥𝗛𝗲𝗮𝗹𝘁𝗵𝗰𝗮𝗿𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁
• Claims & benefits assistance (member-side support)
• Prior authorization follow-ups
• Pharmacy benefits inquiries
• Billing explanation support
📊𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 & 𝗔𝗱𝗺𝗶𝗻 𝗦𝘂𝗽𝗽𝗼𝗿𝘁
• Data entry and documentation
• Calendar and email management
• Task coordination and workflow support
• Internal communication support
🛠️ 𝗧𝗢𝗢𝗟𝗦
𝗖𝗥𝗠 & 𝗦𝘂𝗽𝗽𝗼𝗿𝘁:
Salesforce | Talkdesk | Genesys | Ivinex | Commio | Zendesk | Freshdesk
𝗛𝗲𝗮𝗹𝘁𝗵𝗰𝗮𝗿𝗲 / 𝗘𝗠𝗥:
NextGen | EviCore (Prior Auths) | National Ancillary Providers
𝗟𝗼𝗴𝗶𝘀𝘁𝗶𝗰𝘀:
MacroPoint | Project44 | TextLocate | Samsara | DAT
𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻:
Slack | MS Teams | Zoom | RingCentral
𝗣𝗿𝗼𝗱𝘂𝗰𝘁𝗶𝘃𝗶𝘁𝘆:
Google Workspace | Microsoft Office
I value accuracy, reliability, and clear communication in every task I handle. My goal is to help your team run smoother operations and deliver a better customer experience.
If you're looking for someone dependable, detail-oriented, and experienced in both logistics and healthcare support, I’d be happy to connect.
Steps for completing your project
After purchasing the project, send requirements so Aldreen can start the project.
Delivery time starts when Aldreen receives requirements from you.
Aldreen works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding & Workflow Alignment
You provide the CRM/EMR credentials and SOPs. Once access is cleared, I will immediately take over the queues to manage your logistics tracking and patient support.