You will get a professional bilingual medical customer support (EN/FR) for your patients
Project details
I provide professional bilingual (English/French) medical customer support tailored to healthcare providers. With a year of experience handling patient emails, calls, scheduling, and follow-ups, I ensure clear, empathetic, and efficient service. I combine applied linguistics expertise with hands-on medical support experience, making patient communication accurate, culturally appropriate, and trustworthy. My goal is to improve patient satisfaction and streamline your support operations.
Purpose
BusinessIndustry
Medical & PharmaceuticalWhat's included
| Service Tiers |
Starter
$25
|
Standard
$60
|
Advanced
$140
|
|---|---|---|---|
| Delivery Time | 2 days | 3 days | 5 days |
Number of Hours of Work | 5 | 20 | 20 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | - |
Email Support | - | - | - |
Live Chat Support | - | - | - |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$10 - $25Frequently asked questions
About Johson Regis
Customer support
Fianarantsoa, Madagascar - 10:53 am local time
At Eufonie, I handled high-volume inbound calls and emails, managed medical appointments (scheduling, cancellations, follow-ups), and ensured accurate data entry while maintaining strict confidentiality. I developed strong communication, multitasking, and problem-solving skills in a patient-focused environment.
At ABL Outsourcing, I supported users of a global home exchange network by resolving booking issues, managing cancellations, and handling sensitive cases such as property damage claims. I ensured clear communication, timely follow-ups, and proper escalation of complex issues.
🔹 What I bring:
* Professional email, chat, and phone support
* Strong problem-solving and conflict resolution skills
* Experience with CRM tools and ticketing systems
* Excellent time management and attention to detail
* Ability to handle high-volume requests with efficiency
* Customer-focused mindset with empathy and clarity
With a background in Applied Linguistics and translation (English/French/Spanish), I ensure precise, culturally adapted communication with every client.
My goal is simple: deliver fast, reliable, and human-centered support that improves customer satisfaction and builds trust.
Steps for completing your project
After purchasing the project, send requirements so Johson Regis can start the project.
Delivery time starts when Johson Regis receives requirements from you.
Johson Regis works on your project following the steps below.
Revisions may occur after the delivery date.
Review Client Instructions & Materials
Read and understand client workflows, templates, and patient communication guidelines to ensure accurate and efficient support from day one.
Set Up Tools & Access
Securely log into the client’s email, CRM, and scheduling systems. Confirm access rights and prepare all necessary tools for smooth project execution.