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You will get a professional customer service person with a proven set of skills.
Top Rated
Project details
You will get professional customer service with proven skills such as active listening, empathy, problem-solving and communication. My commitment to excellent work standards will add value to your team. I am a fast learner I also have adequate knowledge of how to handle difficult clients.
Project Type
Data Entry, Ecommerce Management, Project Management, Virtual Assistance, Customer SupportWhat's included
| Service Tiers |
Starter
$120
|
Standard
$250
|
Advanced
$500
|
|---|---|---|---|
| Delivery Time | 7 days | 14 days | 28 days |
Number of Revisions | 1 | 1 | 1 |
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MS
Mike S.
Sep 11, 2023
Business Assistant - Full Time
Segun was very helpful and was very responsive! Thank you!
About Segun
Customer Success | Retention & Growth Strategist | 8+ Years Ex
100%
Job Success
Lagos, Nigeria - 11:01 pm local time
My expertise goes beyond handling support requests; I develop strategic customer success frameworks that improve engagement, reduce churn, and drive long-term growth.
I specialize in:
Customer onboarding & lifecycle management
Churn reduction strategies
Complaint resolution & escalation management
Customer retention & loyalty programs
Process improvement & support optimization
Cross-functional collaboration with sales & operations teams
With strong communication and active listening skills, I anticipate client needs before they become problems. I focus on turning customer interactions into growth opportunities while maintaining a seamless, high-quality experience.
Throughout my career, I have worked across industries, including fintech, crypto, e-commerce, and digital services, and have adapted quickly to fast-paced, high-demand environments.
My approach is data-informed, relationship-focused, and growth-oriented.
If you're looking for a Customer Success Manager who understands that retention is the foundation of scalable growth, let’s connect.
Steps for completing your project
After purchasing the project, send requirements so Segun can start the project.
Delivery time starts when Segun receives requirements from you.
Segun works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding
Getting the necessary details of CRM tool and reading the standard operating procedure.