You will get a professional customer success and executive VA with 5 years of experience
Project details
You will get an experienced Customer Success Associate and Executive Virtual Assistant in the online coaching and marketing industry.
The tasks that I can develop for you are:
- Prioritize, directly respond to, and engage qualified customer support inquiries.
- Develop the retention strategies by assessing customer goals and delivering against them.
- Ensure client's satisfaction with the company services and improve upon areas of dissatisfaction.
- Improve the company's knowledge base and other support materials by writing, creating, and updating content.
Administrative area:
- Complete tasks and implementation that support the daily operations and administration of the business.
- Organize, create and schedule calendars.
- Create SOPs and update them.
- Organize and update files.
- Projects Management: Assign and create tasks for other team members.
- Ability to take notes and document meetings.
If we work long-term, I can offer you to develop these tasks along with marketing and administrative strategies to make grow your company. To see my portfolio or for inquiries about other tasks, please contact me.
The tasks that I can develop for you are:
- Prioritize, directly respond to, and engage qualified customer support inquiries.
- Develop the retention strategies by assessing customer goals and delivering against them.
- Ensure client's satisfaction with the company services and improve upon areas of dissatisfaction.
- Improve the company's knowledge base and other support materials by writing, creating, and updating content.
Administrative area:
- Complete tasks and implementation that support the daily operations and administration of the business.
- Organize, create and schedule calendars.
- Create SOPs and update them.
- Organize and update files.
- Projects Management: Assign and create tasks for other team members.
- Ability to take notes and document meetings.
If we work long-term, I can offer you to develop these tasks along with marketing and administrative strategies to make grow your company. To see my portfolio or for inquiries about other tasks, please contact me.
Purpose
BusinessIndustry
Business Services & Consulting, Marketing & Advertising, Media & Entertainment, Nonprofit, Photography, Software, Travel & Tourism, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$250
|
Standard
$500
|
Advanced
$900
|
|---|---|---|---|
| Delivery Time | 5 days | 14 days | 30 days |
Number of Hours of Work | 10 | 20 | 40 |
Scriptwriting | - | - | - |
Summary Report | - | ||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$25About Nancy
Customer Success Associate & Executive Virtual Assistant
Guatemala, Guatemala - 4:37 pm local time
I have five years of experience as a customer success specialist and an executive virtual assistant, working for coaching and SaaS companies established in the United States and Europe. My work consists of providing support to CEOs in the customer care, administration, and marketing areas. I am also a self-published author on Amazon and have provided writing services to international clients. My areas of expertise are general marketing, copywriting, coaching, translation & localization.
Due to my experience and passion, I can assure you that I will meet your needs and deliver 100% professional and outstanding work.
Steps for completing your project
After purchasing the project, send requirements so Nancy can start the project.
Delivery time starts when Nancy receives requirements from you.
Nancy works on your project following the steps below.
Revisions may occur after the delivery date.
Description of your project
I will need detailed information about your project, tasks that you want me to develop, days and how many hours per day, website of your company, and if you can provide to me a description of your target audience.