You will get Top-tier Customer Service and Tech Support
Project details
In the past 5 years, I have worked as a customer support agent, helping customers meet their needs as fast as possible.
My roles:
• Address customer needs and concerns and help them quickly get to a resolution.
• Build rapport with customers so I can upsell other services my employee offers.
• Maximize product and service sales whenever possible.
• Help customers attain product knowledge and create tutorials, short explainer videos, and calls. I aim to
teach the customers how to use our products.
• Provide data-driven and constructive feedback on sales and the effectiveness of campaigns.
• Get constructive feedback from customers and relay customer core needs to my employer
• De-escalate situations and handle unhappy (and perhaps rude) customers in a professional, kind, and confident manner.
Long-Term & Ongoing Support
Prefer ongoing engagement? I’m available for weekly or monthly retainers to keep your operations running seamlessly, handling repetitive tasks so you stay focused on growth.
Let's work together.
My roles:
• Address customer needs and concerns and help them quickly get to a resolution.
• Build rapport with customers so I can upsell other services my employee offers.
• Maximize product and service sales whenever possible.
• Help customers attain product knowledge and create tutorials, short explainer videos, and calls. I aim to
teach the customers how to use our products.
• Provide data-driven and constructive feedback on sales and the effectiveness of campaigns.
• Get constructive feedback from customers and relay customer core needs to my employer
• De-escalate situations and handle unhappy (and perhaps rude) customers in a professional, kind, and confident manner.
Long-Term & Ongoing Support
Prefer ongoing engagement? I’m available for weekly or monthly retainers to keep your operations running seamlessly, handling repetitive tasks so you stay focused on growth.
Let's work together.
Project Type
Ecommerce Management, Project Management, Virtual Assistance, Customer SupportWhat's included $40
These options are included with the project scope.
$40
- Delivery Time 1 day
- Number of Revisions 4
3 reviews
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SS
Sunday S.
Apr 1, 2023
Executive Virtual Assistant | Operations Manager Needed
Simply a genius! Olaitan just started as an Operations Manager with us and he has quickly overhauled some of our systems to simplify things! I foresee a long and successful partnership with him! I totally recommend his services
SA
Sadiat A.
Nov 27, 2022
Admin personnel needed for a quick document conversion job
The job was professionally done. If you need an admin person who can take on multiple tasks and deliver on schedule, hire Olaitan.
AJ
Adefajo J.
Sep 2, 2022
Administrative support
Olaitan delivered beyond expectations, found the problem and communicated a perfect solution! We’ll definitely be working together more!
About Olaitan
Executive Assistant | Business Operations | Project Management
Lagos, Nigeria - 4:47 pm local time
If your inbox is overflowing, projects are slipping, operations feel disorganized, or you're constantly switching between administrative tasks and strategic work, I can help.
I'm an Executive Assistant and Business Operations professional with 5+ years of experience supporting CEOs, founders, and growing businesses in real estate, e-commerce, and operations management. My role goes beyond administrative support—I help executives streamline operations, improve systems, coordinate projects, and keep their businesses running efficiently.
Throughout my career, I've had the privilege of serving as the trusted Executive Assistant to CEOs, managing executive priorities while overseeing key operational functions.
Here's how I can support your business:
✔ Executive calendar, inbox, and meeting management
✔ Business operations and workflow optimization
✔ Project coordination and progress tracking
✔ CRM management and lead pipeline support
✔ Customer success and client communication
✔ SOP creation and process documentation
✔ Financial administration, P&L reporting, and QuickBooks support
✔ Property management administration
✔ Vendor coordination and relationship management
✔ Team coordination and administrative leadership
Highlights from my experience:
• Executive Assistant to the CEO of a Keller Williams-affiliated real estate company.
• Managed a CRM database of 9,000+ contacts while supporting lead management and sales operations.
• Supervised teams, improved operational workflows, and built company SOPs.
• Managed executive communications, financial reporting, vendor coordination, hiring support, and company events.
• Managed end-to-end operations for a manufacturing company while supervising 28 staff and reporting directly to the CEO.
Tools & Platforms
- Google Workspace: Gmail, Calendar, Docs, Sheets, Drive, Meet
- Microsoft Office: Outlook, Excel, Word, PowerPoint, Teams
- Business & Operations: QuickBooks, Wix CRM, Shopify
- Marketing: Klaviyo, Mailchimp
- Communication: Slack, Zoom, Twilio
- Real Estate: Zillow, MOJO
I'm proactive, organized, detail-oriented, and committed to helping businesses operate more efficiently. Whether you need a dependable Executive Assistant or someone who can take ownership of business operations, I bring professionalism, initiative, and a problem-solving mindset to help your business grow.
Let's connect and discuss how I can help you reclaim your time and keep your business moving forward.
Steps for completing your project
After purchasing the project, send requirements so Olaitan can start the project.
Delivery time starts when Olaitan receives requirements from you.
Olaitan works on your project following the steps below.
Revisions may occur after the delivery date.
Can you work with a company long-term?
Absolutely. I love long-term contracts where I get to showcase my skill and make the lives of executives better by handling every single mundane tasks for them while they focus on pushing the business forward.