You will get A professional customer support - Email and chat handling for your business
Project details
You will get a professional who can handle your customers with care, speed and professionalism.
I offer a top-notch live chat and email support to keep customers happy and coming back.
With 8+ years of experience, I specialize in:
• Responding to customer inquiries quickly and kindly.
• Handling complaints with patience and professionalism
• Processing order, refunds and updates using tools like: Zoho, Freshdesk and HubSpot
• Keep customers informed, heard and satisfied. Whether you are starting up or growing, I make sure to apply the "customer first" principle.
I offer a top-notch live chat and email support to keep customers happy and coming back.
With 8+ years of experience, I specialize in:
• Responding to customer inquiries quickly and kindly.
• Handling complaints with patience and professionalism
• Processing order, refunds and updates using tools like: Zoho, Freshdesk and HubSpot
• Keep customers informed, heard and satisfied. Whether you are starting up or growing, I make sure to apply the "customer first" principle.
Industry
Ecommerce, EducationLanguage
EnglishWhat's included
| Service Tiers |
Starter
$25
|
Standard
$60
|
Advanced
$100
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 5 days |
Number of Hours of Work | 1 | 2 | 4 |
Scriptwriting | - | - | - |
Summary Report | - | - | |
Social Media Replies | - | - | |
Email Support | - | ||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$15
Social Media Replies
+$15
Manage DMs
(+ 3 Days)
+$50Frequently asked questions
About Chidimma
Experienced Customer Service Representative
Nkpor, Nigeria - 6:17 am local time
Hi, I’m Chidimma Muokwe, a detail-oriented and highly organized customer support specialist with over 8 years of professional experience in communication, people management, and problem-solving—gained from both teaching and virtual assistant roles.
I provide responsive and friendly customer support via email, live chat, or phone, and I'm excellent at keeping customers happy, organized, and well-informed. My background in education has made me exceptionally good at explaining things clearly, staying patient under pressure, and resolving issues with empathy and speed.
💼 I Can Help You With:
Email and Chat Support (Helpdesk, Gmail, Zendesk, Freshdesk, Tidio)
Responding to customer inquiries and complaints professionally
Handling order tracking, returns, and product/service queries
Calendar and appointment scheduling
Data entry, CRM updates, and light admin tasks
Feedback management and follow-up communication
💡 Why Choose Me?
✅ Professional and polite communicator
✅ Fast learner with strong tech skills
✅ Available for part-time or full-time roles
✅ Committed to meeting deadlines and customer satisfaction
✅ Comfortable working in different time zones
Let me take customer support off your plate—so you can focus on growing your business. I’m ready to begin as soon as you are.
Let’s work together!
Steps for completing your project
After purchasing the project, send requirements so Chidimma can start the project.
Delivery time starts when Chidimma receives requirements from you.
Chidimma works on your project following the steps below.
Revisions may occur after the delivery date.
Client Briefing
I would collect details about your support needs, platforms and preferences.
Access to platform and setup
You would share your login info/access . I'll test and set up the support system