You will get a professional customer support (email and live chat) for your business
Rising Talent
Project details
Don't let potential clients slip away when they visit your website!
I'm offering an email and live chat support solution. This is a perfect fit for small businesses that need:
- Book and schedule meetings with website visitors
- Track orders or help visitors find products they are looking for
- Answer questions regarding products or services
The service suits small business in:
Real Estate
E-commerce
Legal
Insurance
I'm offering an email and live chat support solution. This is a perfect fit for small businesses that need:
- Book and schedule meetings with website visitors
- Track orders or help visitors find products they are looking for
- Answer questions regarding products or services
The service suits small business in:
Real Estate
E-commerce
Legal
Insurance
Purpose
BusinessIndustry
Agriculture, Beauty & Cosmetics, Biotech, Business Services & Consulting, Cryptocurrency & Blockchain, Data Analytics, Ecommerce, Environmental, Lifestyle, Marketing & Advertising, Nonprofit, Real Estate, Retail & Wholesale, Travel & Tourism, WellnessLanguage
EnglishWhat's included $600
These options are included with the project scope.
$600
- Delivery Time 10 days
- Number of Hours of Work 60
- Summary Report
- Social Media Replies
- Email Support
- Live Chat Support
Frequently asked questions
27 reviews
(26)
(1)
(0)
(0)
(0)
This project doesn't have any reviews.
TV
Tony V.
Sep 6, 2025
Experienced Admin Assistant Required
Great freelancer
AP
Andy P.
Jul 22, 2024
Dedicated Customer Relation Manager Needed
MC
Meshi C.
Jul 10, 2024
Virtual Assistant Admin To Join Successful Virtual Law Firm (PST)
Ugochi is a great worker and a fast learner. She is eager to complete tasks even if something comes up on the weekend. Her work ethic is terrific and I would recommend her for any workplace.
NZ
Noor Z.
Jun 16, 2023
Looking for an assistant to take meeting notes in perfect English.
JB
Joy B.
May 30, 2023
Identity Specialist
About Ugochi
Trust & Safety & Customer Support Specialist | Identity Review
100%
Job Success
Ikeja, Nigeria - 11:52 pm local time
At Yubo, a global youth-focused social platform, I handled identity verification, fraud detection, CSAM investigation, and harmful content enforcement. I reviewed thousands of cases weekly while maintaining 97%+ accuracy under strict SLA conditions. I was recognized as a platform SME for child safety and identity security, consulted on 150+ complex escalations, and contributed to policy updates that improved team-wide enforcement.
Alongside that, I bring 7+ years of customer support and remote operations experience across multiple industries; managing high-volume queues, resolving complex queries, and maintaining quality under pressure.
I help platforms with:
✦ Trust & Safety operations and content moderation
✦ Identity verification and fraud detection
✦ Customer support and inbox management
✦ Virtual assistance and remote operations
✦ AI safety review and human-in-the-loop tasks
If you need a professional for part-time, ongoing projects send a message; LET'S WORK TOGETHER.
Steps for completing your project
After purchasing the project, send requirements so Ugochi can start the project.
Delivery time starts when Ugochi receives requirements from you.
Ugochi works on your project following the steps below.
Revisions may occur after the delivery date.
Gather requirements
Provide us with the information we need about your business e.g FAQs, logins, tracking, booking information we might need to service your customers.