You will get a professional Customer Support | Email & Live Chat (FR/EN) Description
Project details
I will provide high-quality customer support in French and English via email and live chat. With 6+ years of experience in customer service, after-sales support, and technical assistance, I ensure:
1/ Fast, polite, and professional responses
2/ Clear solutions to customer issues
3/ Bilingual communication (FR/EN)
4/ Improved customer satisfaction & retention
1/ Fast, polite, and professional responses
2/ Clear solutions to customer issues
3/ Bilingual communication (FR/EN)
4/ Improved customer satisfaction & retention
Purpose
BusinessIndustry
Ecommerce, Gaming, Logistics & Supply Chain Management, Retail & Wholesale, Telecommunications, Travel & TourismLanguage
EnglishWhat's included
| Service Tiers |
Starter
$80
|
Standard
$150
|
Advanced
$280
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 4 days |
Number of Hours of Work | 5 | 10 | 20 |
Scriptwriting | - | - | - |
Summary Report | - | ||
Social Media Replies | - | - | |
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$5
Summary Report
(+ 1 Day)
+$50
Special availability
(+ 1 Day)
+$60
Reporting & Analytics
(+ 1 Day)
+$30
Outils & Process
+$50Frequently asked questions
About Dinah
Bilingual Customer Support (FR/EN) | Email, Live Chat & Social Media
Antananarivo, Madagascar - 9:38 am local time
With over 6 years of experience in customer service and technical support, I help businesses deliver fast, empathetic, and professional customer care. My goal is simple: to ensure every client feels valued, understood, and supported.
💼 What I can do for you:
Manage customer inquiries via email, live chat, and social media
Provide bilingual (FR/EN) support with clear and polite communication
Handle complaints and resolve issues with professionalism and empathy
Create and use ready-to-go templates for consistent communication
Provide daily/weekly reports (response time, satisfaction rate, KPIs)
Deliver a customer experience that increases satisfaction and loyalty
🎯 Why clients choose me:
6+ years of proven experience in customer service (SAV, travel assistance, technical support)
Skilled at handling difficult customers and turning frustration into satisfaction
Fast learner, adaptable to tools like Zendesk, Freshdesk, Intercom, HubSpot
Professional, proactive, and always responsive
Let’s work together to provide your customers with the support they deserve — professional, human, and efficient.
Steps for completing your project
After purchasing the project, send requirements so Dinah can start the project.
Delivery time starts when Dinah receives requirements from you.
Dinah works on your project following the steps below.
Revisions may occur after the delivery date.
Communication channels
I need to know the channelsthat I'll cover (Email, Live Chat, Social Media, Helpdesk tool, etc.)
Customer support tools
Please provide me an access to the customer support tools (e.g., Zendesk, Freshdesk, Gorgias, Intercom)