You will get a professional customer support service specialist
Project details
Primary Responsibilities:
✅ Can provide Customer Support team in a 24/7 environment supporting clients around the world
✅ Prepare training materials, documentation, templates, process flows, and Standard Operating Procedure to meet team needs
✅ Collaborate and build strong relationships with internal technical resolution team to build cross-team effectiveness and remove organizational barriers for strong teamwork, collaboration, and excellent service delivery
✅ Effectively drive change initiatives targeted at decreasing the lifecycle of an incident ticket
✅ Prepare, review, interpret and analyze a variety of information, data, and reports to recommend & implement tactical procedures to improve service efficiencies & enhancements
✅ Committed to improving customer service experience with client satisfaction a top priority
Qualifications
✅ Strong organization, communication, and interpersonal skills
✅ Strong organizational and leadership skills
✅ Detail-oriented
✅ Disciplined
✅ Strong communication skills, able to work independently, and team-oriented.
✅ Can provide Customer Support team in a 24/7 environment supporting clients around the world
✅ Prepare training materials, documentation, templates, process flows, and Standard Operating Procedure to meet team needs
✅ Collaborate and build strong relationships with internal technical resolution team to build cross-team effectiveness and remove organizational barriers for strong teamwork, collaboration, and excellent service delivery
✅ Effectively drive change initiatives targeted at decreasing the lifecycle of an incident ticket
✅ Prepare, review, interpret and analyze a variety of information, data, and reports to recommend & implement tactical procedures to improve service efficiencies & enhancements
✅ Committed to improving customer service experience with client satisfaction a top priority
Qualifications
✅ Strong organization, communication, and interpersonal skills
✅ Strong organizational and leadership skills
✅ Detail-oriented
✅ Disciplined
✅ Strong communication skills, able to work independently, and team-oriented.
Project Type
Customer SupportWhat's included
| Service Tiers |
Starter
$180
|
Standard
$260
|
Advanced
$520
|
|---|---|---|---|
| Delivery Time | 5 days | 7 days | 15 days |
Number of Revisions | 0 | 0 | 0 |
Frequently asked questions
About Cesar
Customer Service Manager | Graphics | Video Ads
Angeles, Philippines - 10:34 pm local time
I always do my best if I am in a position, I am proud of my constant dedication to maintaining positive work environments that challenge teams while ensuring that each member feels inspired and fulfilled. I work to give clients the comfort of knowing that, without a shadow of a doubt, they’re in good hands. With this, I would be delighted if I am given the opportunity to showcase these skills to your company.
Hire me now! Your first project with me is the start of a successful and long-lasting business relationship.
I have years of experience in virtual support working with a variety of clients.
I am well versed in the English language and adept at providing excellent customer satisfaction. I'm a confident multi-tasker, allowing me to take on several responsibilities at once. I take pride in my work, organizational, and time management skills. Additionally, I'm self-motivated and able to work both independently, or as a collaborative team member.
STRENGTHS:
Excellent written/verbal communication skills
Customer service excellence
Customer support
Telemarketing
Store Management
Facebook Page Management
Order Processing
Detail-oriented
Strong work ethic
Call handling
E-mail correspondence
Call Center experience
Article Writer
Tools:
Shopify
WordPress
Woocommerce
Oberlo
Dropified
Freshdesk
Zoho
Zendesk
Gsuite
...and more.
Previous Jobs:
Capital One UK - Customer Support
Amazon - Customer Support
Customer Support, Order fulfillment, Facebook page management
SimpleAvenue - Customer Support, Order fulfillment, Facebook page management
Your project can benefit from my true wealth of diversified skill sets. Your business deserves a dedicated contributor, such as me. I'll be thrilled to have the opportunity to learn about your next project. Together, we could achieve great things!
Steps for completing your project
After purchasing the project, send requirements so Cesar can start the project.
Delivery time starts when Cesar receives requirements from you.
Cesar works on your project following the steps below.
Revisions may occur after the delivery date.
Step 1
Receive instructions from client.
Step 2
Receive logins from client