You will get a professional customer support specialist Email, chat & phone SLA tracking
Project details
I support businesses by handling customer inquiries through email, live chat, and phone. I focus on responding on time, resolving issues efficiently, and managing escalations when needed. My goal is to help keep your customer support running smoothly and ensure customers receive clear and helpful assistance. Feel free to send me a message so we can discuss how I can support your team.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$120
|
Standard
$250
|
Advanced
$450
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Number of Hours of Work | 5 | 10 | 20 |
Scriptwriting | - | - | - |
Summary Report | - | ||
Social Media Replies | - | - | |
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$10
Social Media Replies
(+ 2 Days)
+$15
Phone support
(+ 1 Day)
+$20
Ticket Resolution / Escalation
(+ 3 Days)
+$25Frequently asked questions
About Omonigho
Customer Support Specialist | Email, Chat & Phone | Escalations & SLA
Lagos, Nigeria - 1:33 am local time
With over 3 years of experience in customer service and technical support, I manage high-volume inquiries, resolve complex issues efficiently, and ensure smooth communication across multiple support channels.
In my current role, I serve as a Customer Support Team Lead, handling escalations, monitoring SLA compliance, reviewing agent performance, and assisting with training to ensure consistent service quality.
I am proficient in CRM and customer support platforms, quickly adapting to new tools to maintain seamless workflows and high-quality service delivery.
Services I provide:
- Email, live chat, and inbound phone support.
- Customer inquiry handling, complaint resolution, and issue escalation.
- Technical troubleshooting and app guidance (password resets, verification codes, navigation help).
- CRM and ticket management (case tracking, SLA monitoring, follow-ups).
- Order, booking, and account assistance, including refunds and rescheduling.
- Customer onboarding and post-purchase support.
- Improving response times and overall customer satisfaction.
Tools & Platforms:
Zoho CRM | Grasp | Intercom | Google Workspace & Google Sheets | Inbound Customer Call Support Systems (UCSS, Vici Dialer, Dialpad, Chase) | Ticket Handling Systems
Reliable, proactive, and committed, I help businesses build strong customer relationships through excellent support experiences.
I am available for full-time remote customer support roles and am dedicated to delivering consistent, high-quality service to every team I work with.
Send me a message to discuss how I can support your team and contribute to your customer success.
Steps for completing your project
After purchasing the project, send requirements so Omonigho can start the project.
Delivery time starts when Omonigho receives requirements from you.
Omonigho works on your project following the steps below.
Revisions may occur after the delivery date.
Review Project Details
I will review your support process, tools, and requirements to understand how to handle your customer inquiries.