Upwork home
Sign up
Project Catalog
DesignDesign
Video & AudioVideo & Audio
Development & ITDevelopment & IT
MarketingMarketing
Writing & TranslationWriting & Translation
MoreMore

You will get a professional multilingual customer support (EN/PT/ES) for your business

Marina L.Status: Offline
Marina L. Marina L.
5.0
Preview image

Let a pro handle the details

Buy Customer Support services from Marina, priced and ready to go.
Marina L.Status: Offline
Marina L. Marina L.
5.0
Preview image

Let a pro handle the details

Buy Customer Support services from Marina, priced and ready to go.

Project details

I offer customer support that goes beyond basic responses — I focus on creating meaningful customer experiences that build trust and loyalty. With a background in commercial and client-facing roles, I understand both the operational side and the human side of support. My multilingual communication (EN, ES, PT) and organized workflows allow me to support growing businesses efficiently while maintaining a personal touch.
Purpose
Business
Industry
Animals & Pets, Beauty & Cosmetics, Ecommerce, Environmental, Fashion & Apparel, Food & Beverage, Gaming, Nonprofit, Photography, Travel & Tourism, Writing & Publishing
Language
English
What's included
Service Tiers Starter
$10
Standard
$20
Advanced
$30
Delivery Time 1 day 2 days 3 days
Number of Hours of Work
148
Scriptwriting
-
-
Summary Report
-
-
Social Media Replies
Email Support
Live Chat Support
-
5.0
2 reviews
100% Complete
(2)
1% Complete
(0)
1% Complete
(0)
1% Complete
(0)
1% Complete
(0)

PR

Pedro R.
5.00
Jul 27, 2023
Business Assistant I enjoyed working with her, will work with her again.

LN

Luciana N.
5.00
May 3, 2023
Virtual Assistant Needed Marina did a good job.
Marina L.Status: Offline

About Marina

Marina L.Status: Offline
Virtual Assistant | Operations & Account Coordinator | CRM Support
5.0  (2 reviews)
Santos, Brazil - 4:51 pm local time
I'm a Virtual Assistant with 10+ years of experience supporting customer operations, client onboarding, and day-to-day business processes. I specialize in executing structured workflows with accuracy, helping businesses stay organized, efficient, and consistent as they grow.

I focus on turning repetitive and operational tasks into smooth, reliable systems — so you can focus on scaling your business.

What I do best:
• Client onboarding (data entry, setup, system execution)
• CRM management and maintenance
• Process-driven task execution (step-by-step workflows)
• Customer support (email & chat) using templates and AI tools
• Data entry and dashboard organization

Tools & Skills:
• CRM systems & automation tools
• Excel / Google Sheets / Salesforce / HubSpot / Microsft
• Inbox & calendar management
• Fluent English & Spanish / Native Portuguese
• High attention to detail and organization

I’m known for being highly organized, a fast learner, and consistent in execution — especially in roles that require precision, repetition, and clear processes.

I’m available to work full-time, Monday through Friday.

If you’re looking for someone reliable who can follow systems, support your operations, and keep everything running smoothly, I’m ready to help.

Steps for completing your project

After purchasing the project, send requirements so Marina can start the project.

Delivery time starts when Marina receives requirements from you.

Marina works on your project following the steps below.

Revisions may occur after the delivery date.

Onboarding & Discovery

Understand your business, goals, target audience, and current support setup.

Project Alignment

Define workflows, response style, and communication standards aligned with your brand.

Review the work, release payment, and leave feedback to Marina.