You will get a professional virtual CSR to handle all of your customer
Project details
I have more than a decade of providing customer service in the retail industry. I will provide a friendly and professional customer service and make sure that the customer will have the best customer service experience.
Managing e-commerce platform in UAE in Distribution and Manufacturing Industry. (Shopify)
You will get exceptional customer service for Phone Support (Inbound and Outbound Calls), Chat Support, Email Support, e-commerce support, Technical Support and Ticket Support.
Skills:
English Fluency (written and verbal)
Willing to learn and grow
Ability to work under pressure
Ability to plan, organize, and prioritize work
Proficient in Microsoft Office including Excel, Word, and PowerPoint
Knowledge of Google Spreadsheet
Please feel free to contact me if you need any further information.
Managing e-commerce platform in UAE in Distribution and Manufacturing Industry. (Shopify)
You will get exceptional customer service for Phone Support (Inbound and Outbound Calls), Chat Support, Email Support, e-commerce support, Technical Support and Ticket Support.
Skills:
English Fluency (written and verbal)
Willing to learn and grow
Ability to work under pressure
Ability to plan, organize, and prioritize work
Proficient in Microsoft Office including Excel, Word, and PowerPoint
Knowledge of Google Spreadsheet
Please feel free to contact me if you need any further information.
Industry
Business, Consumer Goods, Ecommerce, Education, Government & Public Sector, Health & Wellness, Hospitality & Tourism, Insurance, Kids & Family, Manufacturing, Medical & Pharmaceutical, Retail & Wholesale, Transportation & AutomotivePlatform
Amazon, Facebook Shops, ShopifyLanguage
EnglishWhat's included $5
These options are included with the project scope.
$5
- Delivery Time 1 day
- Inventory Management
- Order Management
- Customer Assistance
- Payment Processing
- Product Offers & Promotions
- Reporting
About Aiza Mae
I am professional in providing customer care service
Sharjah, United Arab Emirates - 8:20 am local time
With my extensive experience in customer service, I am confident in my ability to provide 100% satisfaction to your customers.
⭐I am an experienced Customer Service Professional with almost a decade of experience in a multi-national retail company based in UAE.
With 9 years in the field as a Customer Service Representative, I excel at handling customer inquiries, resolving complaints, and ensuring overall satisfaction.
Key Skills:
✅ Excellent verbal and written communication skills to effectively connect with customers.
✅ Strong interpersonal skills for building lasting relationships and trust.
✅ Proficiency in using customer support software and CRM systems for seamless service.
✅ Active listening and empathy to understand customer needs and address concerns.
✅ Quick problem-solving and conflict-resolution abilities to find the best solutions.
✅ Ability to handle pressure and multitask while maintaining composure.
✅ Detail-oriented and organized with excellent time management skills.
✅ In-depth knowledge of product/service offerings and industry trends.
⭐Recently joined as Front desk receptionist handling eCommerce(SHOPIFY) of a well-known manufacturer and distributor of perfume in UAE.
🔥 Why HIRE ME?
● Exceptional English communication skills (verbal and written)
● Previous management experience to ensure smooth operations
● Extensive knowledge of best customer service practices
● Willingness to go above and beyond for customer satisfaction
● Built long-term relationships with clients through integrity and exceptional value
Here's the list of the task I can do for you:
E-Commerce Support Service
Live Chat Support/Email Support for Customer Service
Phone Calls (Inbound/Outbound) for Customer Service
Responds to Customers Complaints/ Question-Answering
Customer Exchange/Refund /Return Management
Project Management/Administration Tasks/Data Entry Tasks/ Data Handling
Schedule Management/ Calendar handling
Steps for completing your project
After purchasing the project, send requirements so Aiza Mae can start the project.
Delivery time starts when Aiza Mae receives requirements from you.
Aiza Mae works on your project following the steps below.
Revisions may occur after the delivery date.
What are the review Requirements?
I will review the requirements of my clients carefully and if anything is not clear to me I will ask. the services/products you offer.