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You will get a proffesional customer service SOP for your business

Mary G.Status: Offline
Mary G. Mary G.
Preview imagePreview image

Let a pro handle the details

Buy Store Management services from Mary, priced and ready to go.
Mary G.Status: Offline
Mary G. Mary G.
Preview imagePreview image

Let a pro handle the details

Buy Store Management services from Mary, priced and ready to go.

Project details

Running an ecommerce store takes time, and every delayed response or missed order can cost you sales. I provide reliable Shopify ecommerce management, customer support, and order fulfillment to keep your store running smoothly. I manage orders, process refunds and exchanges, upload products, monitor inventory, assist customers through email, chat, and social media, and maintain clear communication throughout the customer journey.
I also support marketing campaigns, promotions, product launches, and reporting while ensuring your Shopify store remains organized and efficient. My experience includes handling high order volumes, resolving customer complaints, streamlining operations, and improving customer satisfaction. Whether you need support for a few days or ongoing store management, I deliver professional, proactive service that helps increase customer loyalty and business growth
Industry
Business, Consumer Goods, Ecommerce, Logistics & Supply Chain Management, Retail & Wholesale
Platform
Facebook Shops, Shopify, Other
Language
English
What's included
Service Tiers Starter
$30
Standard
$75
Advanced
$150
Delivery Time 2 days 4 days 7 days
Management Duration (Days)
71430
Inventory Management
-
Order Management
Customer Assistance
Payment Processing
-
Product Offers & Promotions
-
Reporting
-
-
Optional add-ons You can add these on the next page.
Fast Delivery
+$20 - $40
Inventory Management
+$30
Payment Processing
+$25
Product Offers & Promotions
+$30
Reporting
+$20
Mary G.Status: Offline

About Mary

Mary G.Status: Offline
Customer Experience & E-Commerce Specialist (SHOPIFY)
Nairobi, Kenya - 8:57 pm local time
I’m Mary Wanjiru, a dedicated E-commerce & Customer Experience Specialist with 7+ years of hands-on experience helping businesses grow their online presence and keep customers happy. I’ve worked across Shopify stores, digital customer support, inventory tracking, and order fulfillment, ensuring smooth operations from product upload to delivery.

I’m skilled in handling customer inquiries via WhatsApp, Instagram, email, and calls, turning challenges into loyalty through empathy, quick solutions, and upselling strategies.

Whether it’s managing your online store, coordinating logistics, or providing top-tier customer support, I’ll treat your business like my own and deliver results you can count on.

Skills: Shopify | DelightChat | Digital Customer Support | Product Listing | Order Fulfillment | Logistics Coordination | Microsoft Word & Excel

Let’s work together to create smooth operations and happy customers for your business!

Steps for completing your project

After purchasing the project, send requirements so Mary can start the project.

Delivery time starts when Mary receives requirements from you.

Mary works on your project following the steps below.

Revisions may occur after the delivery date.

Store review and planning

I review your store, understand your work flow and prioritize tasks based on your goals.

Store Management

I manage customer support, orders, inventory, product updates and daily store operations

Review the work, release payment, and leave feedback to Mary.