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You will get a quality assurance program for your customer support team and boost CX

Cole W.
Cole W.
Preview image

Let a pro handle the details

Buy Other Admin & Customer Support services from Cole, priced and ready to go.

You will get a quality assurance program for your customer support team and boost CX

Cole W.
Cole W.
Preview image

Let a pro handle the details

Buy Other Admin & Customer Support services from Cole, priced and ready to go.

Project details

You will get a process-driven quality assurance program that complements your support team performance metrics, balancing quality and quantity to deliver an excellent customer experience, boost customer satisfaction, and improve customer retention. By focusing on hard and soft skills, your support team will be poised to delight customers.
Project Type
Project Management, Customer Support

What's included $1,500

These options are included with the project scope.

$1,500
  • Delivery Time 10 days
  • Number of Revisions 2
Cole W.

About Cole

Cole W.
Customer Success and Post-Sales Builder and Leader
Oak Park, United States - 5:43 am local time
Problem solver helping early-and growth-stage technology companies maximize revenue retention, increase upsell, and improve customer experience. Proven record in both building successful customer operations from the ground up and optimizing existing processes and workflows. Notable accomplishments include 1000%+ growth and 100%+ revenue retention in 3.5 years at ShipBob leading customer-facing teams to onboard, retain, and delight customers.

As a decisive and results-driven leader, I operate with three guiding principles in mind:

•Servant Leadership: a leader’s duty is to serve, to provide the tools needed to be successful
•Business Process Improvement: understand problems at their core through root cause analysis and build solutions to address them at their roots; always find opportunities to get better
•Customer-Centric: understand what customers need to achieve, creatively build paths to achieve those objectives

Skills: Customer Success, Retention, Implementation, Customer Service, Account Management, Supply Chain, Logistics, eCommerce, Fulfillment, Sales, Technology, SaaS, Software, Business Strategy and Development

Steps for completing your project

After purchasing the project, send requirements so Cole can start the project.

Delivery time starts when Cole receives requirements from you.

Cole works on your project following the steps below.

Revisions may occur after the delivery date.

Discovery

Deep-dive conversation into your current customer support organization and your products and services to uncover both the hard skills necessary for excellent ticket resolution and also the soft skills most valuable to you.

Framing the QA Program

Following Discovery, I will provide a skeleton outline of the aspects of the QA rubric for your review.

Review the work, release payment, and leave feedback to Cole.