You will get a reduce operational costs, improve customer satisfaction, and scale.
Project details
This project involves the setup and management of a professional call center support team to handle inbound customer inquiries. The objective is to improve customer satisfaction, reduce response times, and provide scalable support that aligns with the client’s growth goals.
Our call center will operate 40 Hours, providing high-quality voice and/or chat support in English. Agents will be trained on the client's products, systems, and brand tone to ensure a seamless customer experience. The service will include CRM integration, real-time reporting, and ongoing performance optimization through KPIs such as First Call Resolution (FCR), Average Handle Time (AHT), and Customer Satisfaction Score (CSAT).
Our call center will operate 40 Hours, providing high-quality voice and/or chat support in English. Agents will be trained on the client's products, systems, and brand tone to ensure a seamless customer experience. The service will include CRM integration, real-time reporting, and ongoing performance optimization through KPIs such as First Call Resolution (FCR), Average Handle Time (AHT), and Customer Satisfaction Score (CSAT).
Purpose
BusinessIndustry
Ecommerce, Financial Services, Food & Beverage, Logistics & Supply Chain Management, Media & Entertainment, Real Estate, Retail & Wholesale, TelecommunicationsLanguage
EnglishWhat's included $1,500
These options are included with the project scope.
$1,500
- Delivery Time 4 days
- Lead List
About Marilisa
Customer Services
Tarlac City, Philippines - 10:06 am local time
We help businesses like yours reduce operational cost, improve customer satisfaction, and scale their support operations seamlessly. Whether you’re looking to expand your current team or outsource entirely, we can tailor a solution that fits your needs.
Would you be open to a quick call this week?
Looking forward to connecting.
Best regards,
Marilisa Factora
MAF Global Inc.
Steps for completing your project
After purchasing the project, send requirements so Marilisa can start the project.
Delivery time starts when Marilisa receives requirements from you.
Marilisa works on your project following the steps below.
Revisions may occur after the delivery date.
Project Kickoff & Requirements Gathering
Initial meeting to understand goals Define scope, service channels (voice, chat, email) and SLAs Identify KPIs Gather documentation