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You will get a reliable Customer Service & VA | Bilingual in English & French

Solange L.Status: Offline
Solange L.
3.6
Preview image

Let a pro handle the details

Buy Customer Support services from Solange, priced and ready to go.
Solange L.Status: Offline
Solange L.
3.6
Preview image

Let a pro handle the details

Buy Customer Support services from Solange, priced and ready to go.

Project details

With over 3 years of experience in customer service and as a virtual assistant, I handle customer emails with professionalism and courtesy. I provide tracking details on request, manage delivery address updates, send return confirmations, process refunds, and resolve issues such as delays, cancellations, and returns.

I can also communicate directly with suppliers to address order issues and open disputes when needed.
Industry
Beauty & Cosmetics, Ecommerce, Fashion & Apparel, Hardware & Electronics, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Retail & Wholesale, Sports & Fitness
Language
French

What's included $50

These options are included with the project scope.

$50
  • Delivery Time 7 days
  • Number of Hours of Work 7
    • Email Support
    • Live Chat Support
Optional add-ons You can add these on the next page.
Phone Support
+$20
3.6
2 reviews
50% Complete
(1)
1% Complete
(0)
1% Complete
(0)
50% Complete
(1)
1% Complete
(0)

OS

Olga S.
2.20
Sep 15, 2025
English and French-speaking Customer Service Agent with excellent sales skills! The freelancer was going through training and now we cannot get in touch with her - we lost time and money! Unreliable service

BY

Brian Y.
5.00
Sep 3, 2025
General Virtual Assistant Needed For Shopify Ecommerce
Solange L.Status: Offline

About Solange

Solange L.Status: Offline
Bilingual (French & English) Customer & Technical Support |E-commerce
50% Job Success
3.6  (2 reviews)
Taguig, Philippines - 5:42 am local time
A highly skilled and adaptable French bilingual Customer Service and Virtual Assistant with over 3 years of experience delivering exceptional support in both English and French across multiple channels phone, email, live chat, and social media. I specialize in helping businesses build strong customer relationships through clear communication, empathy, and quick issue resolution.

Certified in General Virtual Assistance and Business Analysis, I bring hands-on expertise in tools like Gorgias, Klaviyo, Shopify, Google Sheets, Slack, and more. My services include:

- Bilingual customer support (French & English)
- Virtual assistant tasks (calendar/email/inbox management, data entry, internet research)
- E-commerce support (Shopify order tracking, refunds, Cancellation, returns)
- Help desk and technical support
- Customer retention and loyalty building

I bring professionalism, attention to detail, and a solution-oriented mindset to every project whether it's responding to support tickets, managing daily operations, or helping you streamline workflows.

Let’s work together to provide your clients with an exceptional customer experience while giving you more time to focus on growing your business.


Steps for completing your project

After purchasing the project, send requirements so Solange can start the project.

Delivery time starts when Solange receives requirements from you.

Solange works on your project following the steps below.

Revisions may occur after the delivery date.

Shopify

Manage customer requests: check order status, update shipping info, resend confirmation or recovery emails, process refunds, print invoices, and create promo codes to support sales and ensure a smooth customer experience.

Respond to customers

Gmail, Gorgias, Zendesk, Facebook, Messenger and Instagram.

Review the work, release payment, and leave feedback to Solange.