You will get a reliable Chat & Email Support Expert for your E-commerce and SaaS Brand
Project details
You will get a dependable Customer Service & Support Specialist to manage your customer chats, emails, and admin tasks efficiently.
I’ll help you respond to inquiries on time, organize your inbox, and keep your support process running smoothly—so your customers stay happy and your workload stays light. Whether you're using tools like Intercom, Zendesk, HubSpot, or Gmail, I’ll adapt quickly and provide professional, friendly service your clients will appreciate.
This project is perfect for entrepreneurs, small teams, and busy professionals who need reliable, day-to-day support they can trust.
I’ll help you respond to inquiries on time, organize your inbox, and keep your support process running smoothly—so your customers stay happy and your workload stays light. Whether you're using tools like Intercom, Zendesk, HubSpot, or Gmail, I’ll adapt quickly and provide professional, friendly service your clients will appreciate.
This project is perfect for entrepreneurs, small teams, and busy professionals who need reliable, day-to-day support they can trust.
Purpose
BusinessIndustry
Agriculture, Architecture & Interior Design, Arts & Design, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Ecommerce, Education, Fashion & Apparel, Food & Beverage, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Medical & Pharmaceutical, Real Estate, Software, Transportation & Automotive, Travel & TourismLanguage
EnglishWhat's included
| Service Tiers |
Starter
$10
|
Standard
$15
|
Advanced
$20
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 3 days |
Number of Hours of Work | 4 | 8 | 15 |
Scriptwriting | - | - | |
Summary Report | - | ||
Social Media Replies | - | ||
Email Support | |||
Live Chat Support |
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RB
Rahaman B.
Oct 31, 2024
LinkedIn & Facebook Outreach Specialist
She is good and hard working.
About Barakat
Ecommerce Customer Support Specialist | Shopify, Email & Live Chat
Ilorin, Nigeria - 4:42 am local time
My experience includes managing orders, tracking shipments, resolving shipping delays, answering product questions, processing returns, refunds, exchanges, and handling chargebacks. I’m also highly proficient in Shopify Admin, where I manage orders, process refunds, update customer information, and support store operations.
In my most recent role, I managed more than 80 customer conversations every day while maintaining a 95%+ customer satisfaction rating. I helped customers with shipping delays, account issues, product questions, order updates, returns, refunds, and exchanges. I always made it a priority to communicate clearly, follow up promptly, and resolve every issue with professionalism and empathy.
𝗦𝗵𝗼𝗽𝗶𝗳𝘆 & 𝗘𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗜 𝗖𝗮𝗻 𝗛𝗲𝗹𝗽 𝗪𝗶𝘁𝗵:
• Responding to customer inquiries via email, live chat, and social media
• Answering product-related questions
• Communicating with suppliers to resolve delivery delays, damaged items, replacements, and refunds
• Tracking orders and providing customers with timely updates
• Processing returns, refunds, and exchanges
• Managing disputes and chargebacks through PayPal, Klarna and Stripe
• Refund & RMA policy optimization to reduce refund abuse
𝗦𝗼𝗰𝗶𝗮𝗹 𝗠𝗲𝗱𝗶𝗮 𝗦𝘂𝗽𝗽𝗼𝗿𝘁:
• Responding to customer inquiries on Facebook, Instagram, and TikTok
• Managing customer messages professionally
• Maintaining positive customer experiences across social channels
𝗧𝗼𝗼𝗹𝘀 𝗜 𝗪𝗼𝗿𝗸 𝗪𝗶𝘁𝗵:
Helpdesk: Gorgias, Zendesk, Freshdesk, Help Scout, Re:amaze, Intercom, Zoho
Live Chat: Gorgias, Crisp, Richpanel
Ecommerce: Shopify, Shopify Plus, AliExpress (Dropshipping)
Communication & Collaboration: Gmail, Outlook, Slack, Asana, Monday, WhatsApp, Skype, Discord, Private Mail
Shipping & Tracking: AfterShip, 17TRACK, USPS, 4PX, FedEx, UPS, and other major shipping carriers
𝗠𝘂𝗹𝘁𝗶𝗹𝗶𝗻𝗴𝘂𝗮𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁:
I use ChatGPT Plus and DeepL to deliver smooth, professional support in: German, Dutch, Swedish, French, Italian, Arabic, Portuguese, Spanish, Turkish, Russian, Greek, Polish, Finnish, and more...
𝗪𝗵𝘆 𝗦𝘁𝗼𝗿𝗲 𝗢𝘄𝗻𝗲𝗿𝘀 𝗪𝗼𝗿𝗸 𝗪𝗶𝘁𝗵 𝗠𝗲:
• Available across different time zones, including weekends when needed
• Excellent written and verbal communication skills in English
• Calm, clear communication, even under pressure
• Deep Shopify knowledge with end-to-end customer support experience
• Quick response times and precise attention to detail
• Long-term mindset focused on building brand loyalty and customer happiness
I don't just respond to customer inquiries. I represent your brand professionally, resolve customer concerns efficiently, and help create positive experiences that encourage repeat purchases and long-term customer loyalty.
If you’re looking for a reliable Shopify Customer Support Specialist who can provide exceptional email, live chat, and social media support while helping you maintain excellent customer satisfaction and reducing chargebacks, I’d love to discuss how I can support your business.
Thank you for taking the time to review my profile. I look forward to working with you.
Regards,
Barakat
Steps for completing your project
After purchasing the project, send requirements so Barakat can start the project.
Delivery time starts when Barakat receives requirements from you.
Barakat works on your project following the steps below.
Revisions may occur after the delivery date.
Review your support process, tools, and tone of voice
Get access to chat tools, inbox, or CRM if needed Clarify your goals, working hours, and communication preferences
Support Execution
Begin handling customer inquiries via live chat and/or email Provide accurate, friendly, and timely responses Follow set procedures for common questions or issues