You will get a reliable Virtual Assistant and eCommerce Support Partner
Project details
Running a business can get pretty hectic, emails, orders, messages... it all adds up fast. That’s where I come in! I help keep things organized and make sure nothing slips through the cracks.
I’ve worked with eCommerce brands and small business owners, handling customer service, admin work, and the random daily stuff that needs doing. I like being the calm in the chaos, keeping things smooth while you focus on what really matters.
I’ve worked with eCommerce brands and small business owners, handling customer service, admin work, and the random daily stuff that needs doing. I like being the calm in the chaos, keeping things smooth while you focus on what really matters.
Industry
Arts, Business, Consumer Goods, Ecommerce, Health & Wellness, Hospitality & Tourism, Kids & Family, Logistics & Supply Chain Management, Manufacturing, Real Estate, Transportation & AutomotivePlatform
Amazon, eBay, ShopifyLanguage
EnglishWhat's included
| Service Tiers |
Starter
$50
|
Standard
$200
|
Advanced
$800
|
|---|---|---|---|
| Delivery Time | 3 days | 7 days | 30 days |
Management Duration (Days) | 7 | 14 | 30 |
Inventory Management | |||
Order Management | |||
Customer Assistance | |||
Payment Processing | |||
Product Offers & Promotions | |||
Reporting |
About Monica
Virtual Assistant | eCommerce | Customer Support
Baguio, Philippines - 4:48 pm local time
With over 5 years in the industry, I’ve helped online business owners and entrepreneurs keep their daily operations running smoothly, from handling customer inquiries to managing orders, files, and schedules.
I’ve worked with Shopify, eBay, and CRM tools like Gorgias and Zendesk, so I’m familiar with the full eCommerce process, assisting customers, tracking orders, handling returns, and making sure everything flows without issues. I’ve also coordinated with suppliers and logistics partners to make sure orders are fulfilled on time.
I’m known for being organized, reliable, and someone who genuinely cares about giving great service. I always make sure every task — big or small — is done properly and on time.
✨ Here’s what I can help you with:
🛍 eCommerce Support
Respond to customer inquiries via chat, email, or phone
Manage orders, returns, refunds, and replacements
Handle PayPal disputes and chargebacks professionally
Coordinate with suppliers and shipping partners for fulfillment
Update product details, pricing, and inventory
💻 Admin & Virtual Assistance
Manage emails, calendars, and appointments
Create and organize spreadsheets, trackers, and reports
Research products, suppliers, or leads
File and document organization using Google Drive or Dropbox
Prepare simple presentations or documents in Google Docs / Word
Help with travel bookings and itineraries
Handle repetitive or time-consuming tasks to keep your business running smoothly
🎨 Creative & Social Tasks
Canva editing for simple graphics, posts, or templates
Social media scheduling and engagement
Formatting and proofreading content before posting
I’ve supported clients from the US and Australia, adapting to different communication styles and time zones. I’m also available on flexible schedules, including weekends and holidays.
If you need someone who’s dependable, organized, and easy to work with, I’d love to help make your business tasks lighter and your operations smoother.
Steps for completing your project
After purchasing the project, send requirements so Monica can start the project.
Delivery time starts when Monica receives requirements from you.
Monica works on your project following the steps below.
Revisions may occur after the delivery date.
Understand your needs
I’ll review your message to learn more about the tasks you’d like me to handle and clarify any details if needed.
Create a simple plan
Once I understand your priorities, I’ll outline how I’ll handle your tasks to keep things organized and efficient.