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You will get a rockstar Customer & Admin Support for your Business on any CRM & tool
Rising Talent
Rising Talent
Project details
I would love to help you and your business grow or lend a hand where it is most needed.
Providing quality customer service is one of my areas of expertise. It feels good to know that customers will be leaving the conversation happy and satisfied that their inquiries are resolved to leave a positive score.
The approach I take to dealing with conflict is unique in that I combine listening with negotiation to understand the customer's perspective.
Here are my areas of expertise:
🏷️ My expertise is mentioned below:
➡️ Customer Service
• Chat and Email support
• Answering product inquiries
• Call Handling,
• Email Support,
• Sales over inbound and outbound calls,
• Complaints handling
➡️ Administrative Work:
• Document controlling using Google Sheets
• Appointment Scheduling using Google Calendar for clients making cold calls
• Billing Management
• E-Commerce {Shopify, Amazon (Product researching, Product listing etc.)
• Google Suit
• List Building
• Data Entry
☀️ HubSpot
☀️ Zendesk
☀️ Shopify
☀️ Salesforce
☀️ HubSpot
☀️ Fresh desk
☀️ Gorgias,
☀️ Intercom
☀️ Helpscout
☀️ Woo-commerce
☀️ Bigcommerce
☀️ Amazon
☀️ Oberlo
☀️ Trello
Hoping to have a Chat/Call with you.
Providing quality customer service is one of my areas of expertise. It feels good to know that customers will be leaving the conversation happy and satisfied that their inquiries are resolved to leave a positive score.
The approach I take to dealing with conflict is unique in that I combine listening with negotiation to understand the customer's perspective.
Here are my areas of expertise:
🏷️ My expertise is mentioned below:
➡️ Customer Service
• Chat and Email support
• Answering product inquiries
• Call Handling,
• Email Support,
• Sales over inbound and outbound calls,
• Complaints handling
➡️ Administrative Work:
• Document controlling using Google Sheets
• Appointment Scheduling using Google Calendar for clients making cold calls
• Billing Management
• E-Commerce {Shopify, Amazon (Product researching, Product listing etc.)
• Google Suit
• List Building
• Data Entry
☀️ HubSpot
☀️ Zendesk
☀️ Shopify
☀️ Salesforce
☀️ HubSpot
☀️ Fresh desk
☀️ Gorgias,
☀️ Intercom
☀️ Helpscout
☀️ Woo-commerce
☀️ Bigcommerce
☀️ Amazon
☀️ Oberlo
☀️ Trello
Hoping to have a Chat/Call with you.
Project Type
Data Entry, Ecommerce Management, Project Management, Virtual Assistance, Customer Support, OtherWhat's included
| Service Tiers |
Starter
$15
|
Standard
$75
|
Advanced
$400
|
|---|---|---|---|
| Delivery Time | 1 day | 7 days | 30 days |
Number of Revisions | Unlimited | Unlimited | Unlimited |
23 reviews
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YT
Yu Jin T.
May 7, 2026
Remote Desktop Support Engineer Needed
Akif did a good job for us.
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Luisa S.
Jan 16, 2026
Part-Time Virtual Assistant Needed for Administrative Support
GS
Gabriel S.
Dec 29, 2025
Data Entry Specialist Needed
CM
Collette M.
Aug 29, 2025
Admin Support
LB
L. Aditya B.
May 5, 2025
Capital Home Rentals
About Muhammad Akif
Shopify & Ecommerce Customer Support | Technical Support, GHL & Zapier
85%
Job Success
Lahore, Pakistan - 1:46 pm local time
I am a Customer Support & Ecommerce Operations specialist who has 6 years of experience in supporting ecommerce and SaaS businesses to ensure their support, orders, and back-end systems are running smoothly.
Here's a quick look at my history:
- 10,000+ support tickets processed through live chat, email, and helpdesk queues.
- 10+ ecommerce and SaaS companies were supported over the long haul
- 98%+ CSAT was achieved in all those engagements
- Hands-on daily experience with Shopify, Gorgias, Zendesk, Freshdesk, HubSpot, and GoHighLevel.
What makes me different is that I don't just respond to tickets; I solve the underlying issues of why you are receiving so many tickets. I create workflows in GoHighLevel and Zapier to automate order updates, appointment reminders, and follow-ups, which make your inbox lighter each week, not heavier.
Let's look at an example of this:
A customer asks, "Where is my order? They receive an automatic update in real time, rather than having to manually reply, and I'm only called in for exceptions.
Refund, return, and chargeback disputes are recorded and monitored in a systematic way, not in a shared inbox.
Your CRM is always up to date, rather than having to be cleaned up weekly.
Admin repetitive data entry, scheduling, and reporting is streamlined, reducing your team's busywork.
Tools & platforms I work in: Shopify, Gorgias, Zendesk, Freshdesk, HubSpot, GoHighLevel, Zapier, Make, n8n, PayPal, Klarna, Stripe, ClickUp, Notion, Slack.
The tools are not the goal; the goal is to have your customers answered promptly, your team not having to do firefighting, and your backend running itself.
Send me a message about what is currently slowing down your support or operations, and I'll let you know immediately if it is a support gap, a process issue, or something I can automate away entirely.
Steps for completing your project
After purchasing the project, send requirements so Muhammad Akif can start the project.
Delivery time starts when Muhammad Akif receives requirements from you.
Muhammad Akif works on your project following the steps below.
Revisions may occur after the delivery date.
Review of work