You will get a Tech-survey Virtual Assistant for your business and Tech Team!
Project details
Say goodbye to burnout, hello to productivity!
An expert virtual assistant with over 4 years of experience supporting executives, startup founders, CEOs, and entrepreneurs to achieve a productive work-life, healthier well-being, and richer life by taking off all organizational stress.
MY EXPERTISE INCLUDES:
📁 Administrative Support: Calendar & email management, Data entry & organizing files, Document creation, Meeting scheduling & reminders
📞 Customer & Technical Support: I provide basic technical troubleshooting, answer questions, resolve issues, and provide exceptional support via email and chat—I'll keep your customers happy.
📊 Project Management Assistance: Plan, organize, and manage projects from start to finish.
📣 Social Media & Design: Schedule posts, create simple designs in Canva (posts, flyers), Profile updates, manage Inbox, and comment.
Let me take all administrative, tech issues, and organizational stress away from you because, as an executive, you also deserve an all-around rest and a healthier work-life.
Contact me now!
An expert virtual assistant with over 4 years of experience supporting executives, startup founders, CEOs, and entrepreneurs to achieve a productive work-life, healthier well-being, and richer life by taking off all organizational stress.
MY EXPERTISE INCLUDES:
📁 Administrative Support: Calendar & email management, Data entry & organizing files, Document creation, Meeting scheduling & reminders
📞 Customer & Technical Support: I provide basic technical troubleshooting, answer questions, resolve issues, and provide exceptional support via email and chat—I'll keep your customers happy.
📊 Project Management Assistance: Plan, organize, and manage projects from start to finish.
📣 Social Media & Design: Schedule posts, create simple designs in Canva (posts, flyers), Profile updates, manage Inbox, and comment.
Let me take all administrative, tech issues, and organizational stress away from you because, as an executive, you also deserve an all-around rest and a healthier work-life.
Contact me now!
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cybersecurity, Data Analytics, Ecommerce, Education, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Government & Public Sector, Hardware & Electronics, Lifestyle, Logistics & Supply Chain Management, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Nonprofit, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Telecommunications, Travel & Tourism, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$30
|
Standard
$90
|
Advanced
$190
|
|---|---|---|---|
| Delivery Time | 5 days | 10 days | 21 days |
Number of Revisions | 2 | 5 | 10 |
Number of Hours of Work | 2 | 4 | 5 |
Basic Photo Editing | |||
Organize & Classify/Tag Files | |||
Formatting & Clean Up | |||
Project Management Support | - | ||
Travel Planning |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$10
Additional Hour of Work
+$10
Project Management Support
(+ 5 Days)
+$50About Nneka
Customer Success | Technical Account Manager & Onboarding Specialist
Lagos, Nigeria - 6:05 pm local time
I’m Nneka, your Customer Success Manager. For the past 3 years, I’ve been working as a customer success manager. As a customer success manager, my routine has always been providing a guided onboarding for all my customers. I’m responsible for all post-sales experience. I onboard new customers on how to use our product, how to understand the value our product is offering, and how to achieve success in all our onboarding features. And during this onboarding period, I always look to identify great opportunities, that’s upselling opportunities, and introduce all the other beautiful features our product is capable of offering the customers, that they’re not currently accessing or using based on their current plan.
As a success manager, I’m also responsible for adoption, and I try as much as possible to ensure my customers are adopting our product early. Why, because this will go a long way to ensure our customers do not churn.
As a CSM, I am also responsible for our portfolio and how it contributes to our company’s ARR.
Whether you need someone to rescue an at-risk account, build out your HubSpot/SalesForce/Zendesk workflows, run onboarding that doesn’t leak users, or be the calm, sharp voice your customers trust, I’ve got you.
WHAT I BRING TO YOUR TEAM
• Customer Success & Retention — onboarding, QBRs, health scoring, churn-saves, renewals.
• Technical Support — ticket triage, SaaS troubleshooting, escalations, knowledge base writing.
• CRM & Ops — HubSpot, Salesforce, Zendesk, Intercom, ChurnZero, Asana, ClickUp setup and
clean-up.
• Process & Reporting — SOPs, dashboards, CRM hygiene, turning activity into business outcomes.
• Cloud & Tech Fluency — AWS, GCP, Microsoft Azure, Google Workspace, basic scripting comfort.
WHY CLIENTS KEEP ME AROUND
• I write like a human, not a help-desk bot.
• I move fast, ask the right questions, and don’t need babysitting.
• I think in retention math every interaction ladders up to LTV, NRR, or CSAT.
• Remote-ready, deadline-respectful, timezone-flexible.
FEATURED CASE STUDIES
1) Nova Health Clinics — 90-Day Customer Save Plan
• Diagnosed an at-risk healthcare account: surfaced top 3 churn risks and the gap between what the client wanted vs. what was being delivered.
• Built a 90-day rescue roadmap covering onboarding fixes, CRM activity tracking, and executive-level QBR talking points.
• Co-presented to leadership, reframing CRM data into measurable business outcomes (retention, expansion, trust).
2) Group Capstone — CRM Activity → Business Outcomes
• Contributed to an executive-facing presentation, translating raw CRM activity into revenue, retention, and CS KPIs.
• Mapped customer journey friction points and proposed automations across HubSpot & Zendesk.
• Owned the customer-voice section: turning support tickets into product and CS insights.
TOOLS I LIVE IN
HubSpot, Salesforce, Zendesk, Intercom, ChurnZero, Asana, ClickUp, Gainsight, GoHighLevel, Jira, Mentimeter, Google Workspace, AWS, GCP, Microsoft Azure, and others, I can learn within a little while.
LET’S TALK
If your customers deserve better answers, faster, or your CRM needs someone who actually uses it the way it was meant to be used, send me a message. I reply quickly, scope honestly, and overdeliver quietly.
Hire me right away to get started!
Talk Soon!
Steps for completing your project
After purchasing the project, send requirements so Nneka can start the project.
Delivery time starts when Nneka receives requirements from you.
Nneka works on your project following the steps below.
Revisions may occur after the delivery date.
Regularly Communication
To help me stay on top of their needs and ensure that I am meeting their expectations.