You will get a seasoned Customer Service Agent to help your company grow & be organized.
Project details
Customer Service Representative Job Duties:
Resolve customer complaints via phone, email, and social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts. Assist with placement of orders, refunds, or exchanges.
Resolve customer complaints via phone, email, and social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts. Assist with placement of orders, refunds, or exchanges.
Purpose
BusinessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$200
|
Standard
$400
|
Advanced
$600
|
|---|---|---|---|
| Delivery Time | 5 days | 10 days | 15 days |
Number of Outbound Calls | 150 | 300 | 450 |
Number of Email Sends | 150 | 300 | 450 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Lead List | - | - | - |
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SS
Stephen A. S.
Mar 19, 2025
Intake Specialist/Virtual Legal Assistant to Join A Successful U.S. Law Firm
Great person and attitude, works hard, a team player, and remained flexible to the needs of the firm. I enjoyed working with Sundee and wish him the best in all of his future endeavors!
CS
Cyndi S.
Mar 17, 2025
SV Operations Assistant
ML
Myriel L.
Dec 10, 2020
Virtual Assistant
We worked with this freelancer for a very long time but unfortunately, a recent audit returned unfavorable findings. Because of this, we ended our contract.
SS
SURINDER S.
May 21, 2020
Virtual Assistant
About Sundee Anthony
Personal Injury Intake Specialist & Assistant Case Manager
100%
Job Success
Mandaue City, Philippines - 7:10 pm local time
Thanks for visiting my profile! My name is Anthony, and I’m excited about the opportunity to support your team as an Assistant Case Manager. :)
I have over 3 years of experience in the personal injury field, assisting with case management, client communication, insurance coordination, and medical records management. I began my career as an Intake Specialist and Claims Opener and progressed into an Assistant Case Manager role, where I supported active personal injury cases from intake through demand preparation.
I am highly organized, detail-oriented, and able to manage multiple tasks in a fast-paced environment while maintaining professionalism and accuracy. I take pride in providing compassionate client support and ensuring that cases move forward efficiently.
My experience includes:
Client communication and case updates
Opening insurance claims and coordinating with adjusters
Requesting and organizing medical records and billing
Monitoring client treatment and appointments
Assisting with demand preparation
Following up with providers, insurance carriers, and clients
Maintaining accurate case documentation and deadlines
I am experienced with tools and platforms such as:
Filevine
LeadDocket
RingCentral
Aloware
WellRush
Google Workspace
Microsoft Office
Google Sheets and case tracking systems
When working with clients and legal teams, I value:
Clear and professional communication
Active listening and empathy
Reliability and accountability
Problem-solving and attention to detail
Time management and organization
Working efficiently under pressure
I am a dedicated, self-motivated professional who is always willing to learn, adapt, and go the extra mile to support both clients and the legal team.
Looking forward to becoming a valuable part of your team!
Steps for completing your project
After purchasing the project, send requirements so Sundee Anthony can start the project.
Delivery time starts when Sundee Anthony receives requirements from you.
Sundee Anthony works on your project following the steps below.
Revisions may occur after the delivery date.
Get Started
Please click the Continue button on the right side. Once the order is complete, I will dedicate 40 hours to you (which could be used within the next 5 days).
Information and Instructions
Please outline the clear details and instructions of the task(s) you want to assign along with a reasonable deadline.