You will get a second pair of hands to handle the details while you focus on priorities
Top Rated
Project details
Running a business comes with endless moving parts: emails, scheduling, follow-ups, documents, client communication, and the constant pressure of keeping everything organized. This project gives you a second pair of hands to handle those details so you can stay focused on leading, growing, and making high-level decisions.
What sets me apart is the level of support you receive. I don’t just check boxes or complete tasks; I help you think ahead, anticipate needs, and keep your operations running smoothly. With a background in customer success and executive support, I’m experienced in managing priorities, communicating professionally on your behalf, and ensuring nothing slips through the cracks.
Each week, you’ll receive reliable, calm, and proactive assistance tailored to your workflow. You define your priorities, and I take care of the details.
If you’re feeling stretched thin or spending too much time on admin work, this service gives you clarity, structure, and the right support to move forward confidently.
What sets me apart is the level of support you receive. I don’t just check boxes or complete tasks; I help you think ahead, anticipate needs, and keep your operations running smoothly. With a background in customer success and executive support, I’m experienced in managing priorities, communicating professionally on your behalf, and ensuring nothing slips through the cracks.
Each week, you’ll receive reliable, calm, and proactive assistance tailored to your workflow. You define your priorities, and I take care of the details.
If you’re feeling stretched thin or spending too much time on admin work, this service gives you clarity, structure, and the right support to move forward confidently.
Language
EnglishWhat's included
| Service Tiers |
Starter
$75
|
Standard
$300
|
Advanced
$625
|
|---|---|---|---|
| Delivery Time | 5 days | 5 days | 5 days |
Basic Photo Editing | - | - | - |
Organize & Classify/Tag Files | - | - | - |
Formatting & Clean Up | - | - | - |
Project Management Support | - | - | - |
Travel Planning | - | - | - |
Frequently asked questions
47 reviews
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This project doesn't have any reviews.
MK
Mike K.
Apr 28, 2025
Tech Support, Customer Service, and Virtual Assistant for US-Based Math Educational Website
Justin is a wonderful guy who has vast customer support experience. He delivers high-quality work and interacts with customers exceptionally well.
LK
Lena K.
Jul 21, 2024
Phone Call Person / Appointment Setter for High End Photography Studio based in USA
Working with Justin has been an absolute pleasure! He consistently demonstrates a high level of responsibility and an impressive attention to detail. Justin's communication skills are exceptional, ensuring that every aspect of our collaboration is clear and efficient. His professionalism and dedication make him an invaluable asset to any team. Highly recommended!
MK
Mike K.
Jul 15, 2024
Tech Support, Customer Service, and Virtual Assistant for US-Based Math Educational Website
Outstanding freelancer. Will be continuing to work with Justin under a new contract.
DW
Danielle W.
Jan 29, 2024
Specialist, Customer Experience Improvement
AC
Alexis C.
Jul 31, 2023
Specialist, Customer Experience Improvement
About Justin
Customer Success | Account Management | Client Retention | CX
100%
Job Success
Belize, Belize - 4:07 am local time
I'm a Customer Success and Account Management professional with 10+ years of experience helping companies improve customer retention, strengthen client relationships, and deliver exceptional customer experiences. My background spans SaaS, Customer Success, Customer Experience, Operations, Team Leadership, and Executive Support.
I believe the best customer relationships are built through proactive communication, trust, and consistent follow-through. Whether I'm managing key accounts, supporting executives, improving customer experiences, or coordinating projects, my goal is always the same: make life easier for my clients while helping their business grow.
Core Expertise
• Customer Success & Account Management
• Client Retention & Relationship Management
• Customer Experience (CX)
• Executive Support & Operations
• CRM Management
• Customer Onboarding & Adoption
• Process Improvement & Team Collaboration
If you're looking for someone who communicates proactively, takes ownership, and genuinely cares about your customers and your business, I'd love to connect.
Steps for completing your project
After purchasing the project, send requirements so Justin can start the project.
Delivery time starts when Justin receives requirements from you.
Justin works on your project following the steps below.
Revisions may occur after the delivery date.
Review & Confirmation
I review your requirements, clarify anything that needs attention, and confirm the task plan for the week. This ensures we’re aligned on priorities, expectations, and deliverables.
Begin Your Weekly Support Work
I take over the tasks outlined in your intake form, managing details such as emails, scheduling, follow-ups, organization, workflows, research, and any operational support you requested.