You will get a Shopify, CJ Dropshipping, Aliexpress & Customer Support Expert
Top Rated
Top Rated
Project details
My expertise lies in managing all aspects of e-commerce business / dropshipping operations, including:
✳️Order Fulfillment & Logistics: Managing order processing, inventory control, and shipping across multiple platforms.
✳️Order fulfillment via Shopify, CJ Dropshipping, Aliexpress, Dsers, Oberlo, Dropified.
✳️Customer Service & Support: Handling customer inquiries, resolving issues, opening disputes, submitting chargebacks, and maintaining high levels of customer satisfaction.
✳️Supplier & Platform Management: Experience with leading suppliers with multiplatform ensuring timely order processing and quality control.
✳️Team Management & Leadership: Successfully managing and leading teams, including warehouse agents, to ensure smooth operations and adherence to deadlines.
✳️Tools & Technology: Proficient in using various tools such as Zendesk, Freshdesk, and Zoho Mail, Gorgias, Richpanel, Help Scout, Social Medias for efficient communication, support, and team collaboration.
✳️Order Fulfillment & Logistics: Managing order processing, inventory control, and shipping across multiple platforms.
✳️Order fulfillment via Shopify, CJ Dropshipping, Aliexpress, Dsers, Oberlo, Dropified.
✳️Customer Service & Support: Handling customer inquiries, resolving issues, opening disputes, submitting chargebacks, and maintaining high levels of customer satisfaction.
✳️Supplier & Platform Management: Experience with leading suppliers with multiplatform ensuring timely order processing and quality control.
✳️Team Management & Leadership: Successfully managing and leading teams, including warehouse agents, to ensure smooth operations and adherence to deadlines.
✳️Tools & Technology: Proficient in using various tools such as Zendesk, Freshdesk, and Zoho Mail, Gorgias, Richpanel, Help Scout, Social Medias for efficient communication, support, and team collaboration.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$30
|
Standard
$150
|
Advanced
$200
|
|---|---|---|---|
| Delivery Time | 3 days | 7 days | 15 days |
Number of Hours of Work | 5 | 25 | 42 |
Scriptwriting | |||
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Frequently asked questions
22 reviews
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SD
Sharlene D.
Nov 28, 2024
Shopify Manager and Customer Service
Billal has been an essential part of our team for many years, and his work has been instrumental in helping us grow our business.
His expertise in managing Shopify stores has kept everything running smoothly.
He handles order fulfillment with ease, working through CJ Dropshipping, AliExpress, and DSers while tracking shipments and staying on top of supplier communication.
Billal is also amazing at customer support—always professional, responsive, and ready to handle any issues through tools like Freshdesk, Zoho Mail, and Zendesk. He even takes care of multilingual queries, which has been a huge help!
One of the things we appreciate most is his problem-solving skills. Whether it’s a shipping delay, refund request, or inventory issue, Billal handles it ALL with care and professionalism, always keeping customer satisfaction a priority!
He’s always quick to resolve any issues with the customers. Because of him, our clients are always satisfied and it helps our brands a lot!
Billal also engages with our customers on social media, replying to comments and messages in a way that reflects our brand values and builds strong relationships.
His dedication and hard work have been a big part of our success, and we’re so very grateful for everything he’s done!
We HIGHLY recommend him to anyone looking for a reliable and skilled e-commerce professional!!!
His expertise in managing Shopify stores has kept everything running smoothly.
He handles order fulfillment with ease, working through CJ Dropshipping, AliExpress, and DSers while tracking shipments and staying on top of supplier communication.
Billal is also amazing at customer support—always professional, responsive, and ready to handle any issues through tools like Freshdesk, Zoho Mail, and Zendesk. He even takes care of multilingual queries, which has been a huge help!
One of the things we appreciate most is his problem-solving skills. Whether it’s a shipping delay, refund request, or inventory issue, Billal handles it ALL with care and professionalism, always keeping customer satisfaction a priority!
He’s always quick to resolve any issues with the customers. Because of him, our clients are always satisfied and it helps our brands a lot!
Billal also engages with our customers on social media, replying to comments and messages in a way that reflects our brand values and builds strong relationships.
His dedication and hard work have been a big part of our success, and we’re so very grateful for everything he’s done!
We HIGHLY recommend him to anyone looking for a reliable and skilled e-commerce professional!!!
DS
Daniel S.
Jun 23, 2021
Marketing Assistant
BH
Brandon H.
Jun 4, 2021
Influencer Acquisition
Perfect VA. Hardworking, detail-oriented, and friendly.
KG
Kobe G.
Oct 17, 2020
Instagram Influencer Research
He is amazing, always helpful and very smart. Great for being an executive assistant. Willing to learn anything you teach him.
SD
Sharlene D.
Sep 29, 2020
Instagram Message Collaboration
This freelancer did an AMAZING job. At first, we needed him to help us with Instagram collaboration but it's done been almost one year since we are working together on many projects.
Billal is good in everything, loyal and trustworthy. He is now one of our most important long term employee.
If you're looking for someone who can do almost all jobs, you should check with him. Everytime I needed a new job done, I made a video and Billal was able to understand very fast. I could not be more happier to have found this freelancer on upwork.
If I could give 20 star-review, I would do it again and again.
Billal is good in everything, loyal and trustworthy. He is now one of our most important long term employee.
If you're looking for someone who can do almost all jobs, you should check with him. Everytime I needed a new job done, I made a video and Billal was able to understand very fast. I could not be more happier to have found this freelancer on upwork.
If I could give 20 star-review, I would do it again and again.
About Md. Billal
Professional E-commerce Assistant and Customer Service Agent
100%
Job Success
Bagerhat, Bangladesh - 6:47 am local time
My name is Md. Billal Hossain. I hold a postgraduate degree and work as a professional freelancer on Upwork. I possess a diverse range of experience, with a strong emphasis on attention to detail and a commitment to delivering exceptional service. My expertise lies in e-commerce business management and customer support, ensuring efficiency in all tasks. I invite you to evaluate my skills through an interview to make an informed decision.
My expertise lies in managing all aspects of customer service and e-commerce business / dropshipping operations, including:
✳️ Order Fulfillment & Logistics: Managing order processing, inventory control, and shipping across multiple platforms.
✳️ Order fulfillment via Shopify, CJ Dropshipping, Aliexpress, Dsers, Oberlo, Dropified.
✳️ Printseekers and Sensaria GO that provide print-on-demand (POD) fulfillment for businesses, artists, and creators.
✳️ Customer Service & Support: Handling customer inquiries, resolving issues, opening disputes, submitting chargebacks, and maintaining high levels of customer satisfaction.
✳️ Supplier & Platform Management: Experience with leading suppliers with multiplatform ensuring timely order processing and quality control.
✳️ Team Management & Leadership: Successfully managing and leading teams, including warehouse agents, to ensure smooth operations and adherence to deadlines.
✳️ Tools & Technology: Proficient in using various tools such as Shopify inbox, Zendesk, Freshdesk, and Zoho Mail, Gorgias, Richpanel, Help Scout, Social Media for efficient communication, support, and team collaboration.
I am looking forward to discussing what result I can bring for you. If you have any questions or would like to schedule an interview, you are welcome!
.
Warm regards,
Md. Billal Hossain
Steps for completing your project
After purchasing the project, send requirements so Md. Billal can start the project.
Delivery time starts when Md. Billal receives requirements from you.
Md. Billal works on your project following the steps below.
Revisions may occur after the delivery date.
Orders Fulfilment & Customer Support