You will get a Shopify customer support VA for inbox, orders, refunds, and admin support
Project details
I will help your eCommerce store manage customer emails, Shopify order questions, refund/return requests, delivery concerns, inbox organization, and basic admin support so your customers receive fast and professional replies.
I can support you with inbox management, email support, customer support, appointment confirmations, lead follow-up, CRM updates, Google Sheets/Excel tracking, Shopify/eCommerce support, Zendesk/Gorgias ticket updates, and general virtual assistance.
I work with your templates, policies, tools, and instructions to keep communication organized, professional, and easy to track. This service is ideal for business owners, eCommerce stores, coaches, consultants, med spas, real estate professionals, agencies, and small teams that need reliable day-to-day support.
I can support you with inbox management, email support, customer support, appointment confirmations, lead follow-up, CRM updates, Google Sheets/Excel tracking, Shopify/eCommerce support, Zendesk/Gorgias ticket updates, and general virtual assistance.
I work with your templates, policies, tools, and instructions to keep communication organized, professional, and easy to track. This service is ideal for business owners, eCommerce stores, coaches, consultants, med spas, real estate professionals, agencies, and small teams that need reliable day-to-day support.
Purpose
BusinessIndustry
Beauty & Cosmetics, Business Services & Consulting, Ecommerce, Fashion & Apparel, Food & Beverage, Marketing & Advertising, Retail & WholesaleLanguage
EnglishWhat's included
| Service Tiers |
Starter
$50
|
Standard
$200
|
Advanced
$400
|
|---|---|---|---|
| Delivery Time | 2 days | 5 days | 20 days |
Number of Hours of Work | 3 | 8 | 10 |
Scriptwriting | - | - | - |
Summary Report | - | ||
Social Media Replies | - | - | |
Email Support | |||
Live Chat Support | - |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$30 - $60
Additional Hour of Work
+$30
Summary Report
(+ 1 Day)
+$25
Social Media Replies
(+ 2 Days)
+$55
Live Chat Support
(+ 2 Days)
+$60Frequently asked questions
About Confidence
Customer Support VA | Email, Phone & Admin Support.
Abuja, Nigeria - 1:43 pm local time
My focus is simple: help your customers get clear answers, help your leads move to the next step, and help your team stay organized.
I can support your business with:
• Phone support and professional customer calls
• Email and chat customer support
• Appointment setting and appointment confirmations
• Lead follow-up and customer follow-up
• Inbox management and email organization
• Calendar management and scheduling support
• CRM updates and customer record management
• Google Sheets/Excel tracking and data entry
• Shopify/eCommerce customer support
• Returns, refunds, exchanges, shipping updates, and order questions
• Zendesk, Gorgias, Freshdesk, Gmail, Google Workspace, and CRM-style workflows
• Admin support for busy founders, agencies, and remote teams
My strength is combining friendly customer service with sales-aware communication. I do not just respond to messages; I pay attention to what the customer or lead needs, identify where they are in the process, explain options clearly, and document the next step so nothing is missed.
I am comfortable handling customer conversations through phone, email, chat, and social media-style order communication. I can help with customer inquiries, candidate follow-up, onboarding assistance, order support, appointment reminders, CRM updates, and organized tracking in Google Sheets.
For eCommerce brands, I can support customers with order tracking, product questions, sizing questions, returns, exchanges, refund requests, delivery delays, lost packages, and general store inquiries. I understand that customers expect fast, accurate, and brand-conscious replies, especially when their money or order is involved.
Clients can expect me to be:
• Reliable and responsive
• Professional in written and phone communication
• Organized with documentation and follow-up
• Careful with customer details
• Comfortable following SOPs
• Fast to learn new tools and workflows
• Calm, polite, and solution-focused with customers
I also use AI tools like ChatGPT to work faster, organize information, and improve efficiency, while making sure customer replies still sound natural, human, and aligned with your brand voice.
My goal is to help you reduce missed messages, improve customer experience, keep leads warm, and make daily operations easier for your team.
If you need a dependable customer support assistant, virtual assistant, or lead follow-up support specialist who can communicate clearly and keep things organized, I would be happy to support your business.
Steps for completing your project
After purchasing the project, send requirements so Confidence can start the project.
Delivery time starts when Confidence receives requirements from you.
Confidence works on your project following the steps below.
Revisions may occur after the delivery date.
Review client instructions.
Before I begin my work, I assess the policies, support channels, templates, and ticket expectations of your store.
Set up support tracker
I verify the workflow for order updates, refunds, returns, and escalations, organize the support tracker, and label ticket categories.