You will get A SHOPIFY, EBAY. ETSY, CLOUD-BASED ECOMMERCE STORE MANAGER
Top Rated
Project details
With my 6+ years of experience supporting ecommerce, retail, and SaaS environments, you are in good hands. I have proven ability to manage order flow, coordinate logistics partners, and deliver exceptional B2B and B2C customer experiences. I am skilled in CRM systems, communication with 3PL providers, and proactive issue resolution. Adept at bridging cross-functional teams to ensure smooth fulfillment, accurate reporting, and customer satisfaction.
Industry
Arts, Business, Consumer Goods, Ecommerce, Education, Games, Health & Wellness, Hospitality & Tourism, Kids & Family, Logistics & Supply Chain Management, Manufacturing, Medical & Pharmaceutical, Music, Real Estate, Retail & Wholesale, Society & Culture, Sports & Recreation, Technology & InternetPlatform
eBay, Etsy, ShopifyLanguage
EnglishWhat's included
| Service Tiers |
Starter
$50
|
Standard
$150
|
Advanced
$300
|
|---|---|---|---|
| Delivery Time | 7 days | 7 days | 7 days |
Management Duration (Days) | 2 | 3 | 5 |
Inventory Management | - | ||
Order Management | - | ||
Customer Assistance | |||
Payment Processing | - | ||
Product Offers & Promotions | - | - | |
Reporting | - | - |
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About Ekere
Customer Experience | Customer Support | Customer Success
100%
Job Success
Greer, United States - 4:28 pm local time
CUSTOMER SUPPORT MANAGEMENT
I provide end-to-end customer support services across email, chat, phone, and ticketing platforms. I help businesses maintain high service standards, improve response times, manage escalations, and create positive customer experiences that drive retention and loyalty.
Services include:
* Customer inquiry management
* Email and chat support
* Phone support
* Escalation handling
* Complaint resolution
* Customer retention support
* Billing and subscription support
* Account management support
* Refund and replacement processing
* SLA monitoring and adherence
CUSTOMER EXPERIENCE (CX) OPERATIONS
I help businesses move beyond reactive support by identifying customer pain points, uncovering recurring issues, and improving the overall customer journey.
Services include:
* Customer journey analysis
* Voice of Customer (VoC) analysis
* Customer feedback review and reporting
* Customer experience audits
* Customer pain point identification
* Cross-functional collaboration between support, operations, product, and marketing teams
* Customer retention improvement initiatives
* Support process optimization
E-COMMERCE CUSTOMER SUPPORT
I support online stores by managing customer interactions and operational workflows that directly impact customer satisfaction and revenue.
Services include:
* Shopify customer support
* Order management
* Order tracking and delivery support
* Returns and exchanges
* Refund processing
* Subscription management
* Product inquiries
* Discount and promotion support
* Fulfillment issue resolution
* Vendor and customer communication
TECHNICAL CUSTOMER SUPPORT
I investigate and resolve complex customer issues by analyzing customer behavior, reviewing system data, and coordinating with internal teams to identify root causes.
Services include:
* Tier 1 and Tier 2 support
* Technical troubleshooting
* Account access issues
* Login and authentication support
* Subscription and billing troubleshooting
* Platform navigation assistance
* Product issue triage
* Root cause investigation
* Escalation documentation
* Cross-platform issue analysis
SUPPORT OPERATIONS & PROCESS IMPROVEMENT
I help businesses create scalable support systems that improve efficiency, reduce support volume, and increase consistency across teams.
Services include:
* Support workflow design
* SOP creation and documentation
* Knowledge base development
* Help center optimization
* Ticket routing workflows
* Escalation frameworks
* Internal process audits
* Support quality improvement initiatives
* Agent onboarding documentation
* Operational reporting
AI & SELF-SERVICE OPTIMIZATION
I help businesses leverage AI and automation to improve customer support while maintaining a positive customer experience.
Services include:
* Chatbot training and optimization
* AI support workflow development
* Knowledge base preparation for AI systems
* SOP integration into AI tools
* Self-service portal development
* Deflection strategy development
* Human handoff workflow design
* FAQ creation and optimization
CUSTOMER INSIGHTS & REPORTING
I transform customer conversations and support data into meaningful business insights that support better decision-making.
Services include:
* Customer trend analysis
* Support volume analysis
* Customer behavior analysis
* Recurring issue identification
* Customer sentiment reporting
* Escalation trend reporting
* Process improvement recommendations
* Customer feedback summaries
* Operational performance reporting
CRM & SUPPORT PLATFORM ADMINISTRATION
I help businesses organize and optimize their support systems to improve team productivity and customer satisfaction.
Services include:
* Zendesk administration
* Intercom support management
* Gorgias support management
* Salesforce support workflows
* Ticket tagging strategy
* Macro creation
* Automation setup
* View and queue management
* Support workflow configuration
* Agent productivity optimization
VIRTUAL OPERATIONS SUPPORT
I provide operational and administrative support that helps teams stay organized, informed, and efficient.
Services include:
* Calendar and meeting coordination
* Team communication support
* Inbox management
* Documentation management
* Project coordination
* Task tracking
* Vendor communication
* Internal reporting
* Data entry and system updates
* Administrative support
SPECIALIZED INDUSTRIES
I have experience supporting customers and operations in:
* E-commerce
* Digital Health
* SaaS Platforms
* Subscription Businesses
* Marketplaces
* Consumer Products
* Technical Support Environments
* Customer Experience Teams
Steps for completing your project
After purchasing the project, send requirements so Ekere can start the project.
Delivery time starts when Ekere receives requirements from you.
Ekere works on your project following the steps below.
Revisions may occur after the delivery date.
Job description
Send me a message so we can talk about what your needs are. There is room for customization!