You will get a specialist for customer service
Top Rated
You will get a specialist for customer service
Top Rated
Project details
Having 3 years of experience in customer service and virtual assistant, I will respond to customers' emails politely and professionally. I will send package tracking information to customers if requested (delivery time, package tracking number), manage changes of delivery address, return confirmation emails, process refunds, manage conflicts with your customers (late delivery, refund requests, order cancellations, order returns).
I can also contact suppliers on AliExpress in case of problems and open a dispute if necessary.
I can also contact suppliers on AliExpress in case of problems and open a dispute if necessary.
Purpose
PersonalIndustry
EcommerceLanguage
FrenchWhat's included $56
These options are included with the project scope.
$56
- Delivery Time 7 days
- Number of Hours of Work 7
- Email Support
Frequently asked questions
11 reviews
(10)
(0)
(1)
(0)
(0)
NW
Niek W.
Feb 10, 2021
NW
Niek W.
Feb 3, 2021
NW
Niek W.
Jan 27, 2021
NW
Niek W.
Jan 21, 2021
NW
Niek W.
Jan 5, 2021
Good work and good communication!
ED
Erik D.
Aug 2, 2024
Assistante virtuelle / téléphoniste
AE
Anas E.
May 3, 2022
Besoin d'un Agent Expert SAV pour E-Commerce
IB
Impact B.
Aug 17, 2021
SAV
Excellent ++++
Prise d'initiative, rigoureuse, je ne pouvais pas rêver mieux pour gérer mon SAV d'une main de maitre
Prise d'initiative, rigoureuse, je ne pouvais pas rêver mieux pour gérer mon SAV d'une main de maitre
NW
Niek W.
Feb 10, 2021
You will get a specialist for customer service
NW
Niek W.
Feb 3, 2021
You will get a specialist for customer service
About Jessica Sidney
French Customer service Representative | Virtual assistant
100%
Job Success
Toamasina, Madagascar - 12:13 am local time
- E-commerce customer service,
- Reputation management,
- Supplier relationship management (Dropshipping), dispute management, data management and lead generation, Facebook and Pinterest advertising, ....
I am serious, dynamic, responsible and autonomous. I am a very appreciated freelancer. Do not hesitate to contact me because I am ready to take up any challenge.
Steps for completing your project
After purchasing the project, send requirements so Jessica Sidney can start the project.
Delivery time starts when Jessica Sidney receives requirements from you.
Jessica Sidney works on your project following the steps below.
Revisions may occur after the delivery date.
Shopify
Check a customer's order status, change the shipping address, or other customer-related information. Resend an order confirmation email. Make a refund, print the invoice, resend an order recovery email (in the abandoned cart), Create a promo code...
Respond to customers
Gmail, Outlook, Gorgias, Freshdesk, Zendesk, Facebook, Messenger and Instagram.